**Part-time Customer Support Representative – Chat**

**Join arenaflex, a leading provider of innovative solutions for the automotive industry, as we seek a highly motivated and customer-focused Part-time Customer Support Representative – Chat to join our team!** At arenaflex, we're passionate about delivering exceptional customer experiences that drive business results for our clients. As a Part-time Customer Support Representative – Chat, you'll play a critical role in engaging with customers through online conversations, providing accurate information about our products and services, and helping to generate leads for our clients. If you're a positive, energetic, and tech-savvy individual who thrives in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative company that's revolutionizing the way automotive dealers connect with customers. Our mission is to provide cutting-edge solutions that drive business growth and customer satisfaction. We're a relaxed, yet professional and fun environment that values collaboration, creativity, and a passion for delivering exceptional customer experiences. **Responsibilities** As a Part-time Customer Support Representative – Chat, your key responsibilities will include: * Managing a wide variety of customer inquiries via online chat, providing accurate and timely responses that meet customer needs * Providing detailed information about our products and services, including features, benefits, and pricing * Narrowing down on appointment information to schedule appointments and ensure seamless customer experiences * Capturing customer contact information for lead generation and client review, ensuring accurate and up-to-date data * Summarizing interactions based on customer needs for client review, providing valuable insights and feedback * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date on industry trends and best practices **Qualifications** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry, although not necessary * Intermediate internet and window-based computer skills, with a strong ability to multitask and navigate multiple systems * A positive and professional demeanor, with excellent written and verbal communication skills * The ability to adapt to change and thrive in a quick-paced work environment * Strong problem-solving skills, with a focus on finding creative solutions to customer challenges * A passion for delivering exceptional customer experiences and driving business results **Requirements** To be considered for this role, you'll need to meet the following requirements: * Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner * Ability to adapt to change and enjoy a quick-paced work environment, with a focus on delivering results in a fast-paced setting * Must be able to work 4-hour time blocks daily, with flexibility to adjust schedules as needed * Able to attend 5 weeks of training Monday – Friday from 4PM – 8PM, with a focus on developing skills and knowledge * Flexible scheduling after completion of training, with a minimum of 16+ hours per week * Must be able to type at least 35 WPM, with a preference for 40 and above * Positive and professional demeanor, with a focus on delivering exceptional customer experiences **Benefits** As a Part-time Customer Support Representative – Chat at arenaflex, you'll enjoy a range of benefits, including: * Great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center * A wide variety of sports and social leagues to participate in after work, as well as volunteering initiatives through our Associate Foundation * A non-smoking environment that promotes a healthy lifestyle * Opportunities for career growth and development, with a focus on delivering exceptional customer experiences and driving business results **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Part-time Customer Support Representative – Chat at arenaflex. **Apply Now!** **arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.** Apply for this job