**Experienced Inbound Chat Specialist – Automotive Industry**

At arenaflex, we're on a mission to revolutionize the way automotive dealerships interact with their customers. As an Inbound Chat Specialist, you'll play a vital role in helping us achieve this goal by providing exceptional customer service and turning conversations into leads that drive revenue for our clients. If you're a positive, energetic, and tech-savvy individual who thrives in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the automotive industry. As an affiliate of Reynolds and Reynolds, we're part of a legacy that spans over 150 years. Our team is passionate about delivering exceptional customer experiences and helping our clients succeed in a rapidly changing market. We're proud to be a part of a company that values diversity, inclusion, and community involvement. **Responsibilities** As an Inbound Chat Specialist, you'll be responsible for: * Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services * Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review * Summarizing interactions based on customer needs for client review * Developing and maintaining a knowledge base of our evolving products and services * Collaborating with our team to resolve customer issues and improve our services **Qualifications** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry (not necessary, but a plus) * Basic internet and window-based computer skills * Strong ability to multitask, with gaming experience being a helpful bonus * Positive and professional demeanor * Excellent written and verbal communication skills * Ability to adapt to change and thrive in a quick-paced work environment **Requirements** * Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST * Previous experience in retail customer service or the automotive industry (not necessary, but a plus) * Basic internet and window-based computer skills * Strong ability to multitask, with gaming experience being a helpful bonus * Positive and professional demeanor * Excellent written and verbal communication skills * Ability to adapt to change and thrive in a quick-paced work environment **Benefits** As an arenaflex associate, you'll enjoy a comprehensive benefits package, including: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and work-life balance * Onsite dining facility offering complimentary breakfast and lunch * Fitness center and onsite medical center * Variety of sports and social leagues to participate in after work * Volunteering initiatives through our Associate Foundation **What We Offer** At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and helping our clients succeed in a rapidly changing market. We offer: * Comprehensive training programs to help you succeed in your role * Opportunities for career growth and advancement * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * A commitment to diversity, inclusion, and community involvement **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and be a part of a company that's shaping the future of the automotive industry. Apply Now! Apply for this job