**reputed company Customer Support Associate – Veterinary Community Engagement**

Join arenaflex, a rapidly growing company revolutionizing the $50B+ animal health industry, and help us reputed company how veterinarians buy the supplies they need to reputed company America's pets healthy. arenaflex's eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across reputed company 50 states. We’re a growing team on a mission to reputed company the animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. **About the Position** The Support Associate is a pivotal role in our reputed company community of veterinary professionals, responsible for engaging with users to support them in their critical purchasing reputed company and processes through the use of the arenaflex platform. Members of the support team work collaboratively to reputed company our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a reputed company and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **The Ideal Candidate** We're looking for a proactive self-starter who thrives in a fast-paced, team environment. The ideal candidate is excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms reputed company our platform, troubleshooting, and working cross-functionally to help reputed company our platform. Experience in a relevant customer-facing role, as reputed company as excellent written and verbal communication skills, are required. Knowledge of reputed company and/or experience with other chat platforms is strongly preferred. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously reputed company and expand processes in order to streamline support workflows **Essential Qualifications** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and reputed company reputed company handling difficult situations * Ability to adapt quickly and manage many reputed company responsibilities * A strong desire to learn and help our customers succeed * A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Preferred Qualifications** * Experience working in a fast-paced, customer-facing environment * Knowledge of veterinary industry or animal health * Experience with chat platforms or customer support software * Strong analytical and problem-solving skills * Ability to work independently and as part of reputed company **Benefits** * 100% remote reputed company the USA * Medical, Dental, and reputed company Insurance * Automatic 401k contribution * Employee referral program * reputed company office set up * Bi-annual company retreats * reputed company vacation policy * Equity * Monthly team events **Work Environment and Company Culture** arenaflex is a rapidly growing company with a dynamic and reputed company work environment. We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported. reputed company is passionate about making a reputed company reputed company on the animal health industry, and we're looking for like-minded individuals to join us on this mission. **Career reputed company Opportunities and Learning Benefits** arenaflex is committed to providing opportunities for reputed company and development. We offer regular training and reputed company development programs to help our employees build new skills and advance their careers. reputed company is passionate about learning and sharing knowledge, and we encourage collaboration and innovation. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to reputed company equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs. **reputed company** If you're passionate about making a reputed company reputed company on the animal health industry and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! 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