**Experienced Part-Time Remote Customer Service Representative – Health Plan Partnerships**

At arenaflex, we're dedicated to providing exceptional customer service to our health plan partners and their members. As a Part-Time Remote Customer Service Representative, you'll play a vital role in delivering prompt and courteous support, addressing inquiries about our transportation services, and ensuring the protection of sensitive member information. If you're passionate about delivering outstanding customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower individuals and families to live healthier, more fulfilling lives by delivering exceptional customer service and support. With a strong commitment to excellence, we're dedicated to fostering a culture of collaboration, innovation, and continuous improvement. **Job Summary** As a Customer Service Representative (CSR) at arenaflex, you'll be responsible for providing top-notch support to our health plan partners and their members. You'll handle inbound calls, address inquiries about our transportation services, and ensure that all interactions are conducted with empathy, patience, and attention to detail. Your exceptional communication skills, both in English and Spanish, will enable you to build strong relationships with our members and provide them with the support they need. **Key Responsibilities** * Handle inbound calls from health plan members and representatives regarding transportation services offered through our health plan * Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey * Follow all HIPAA and compliance protocols to ensure the protection of sensitive member information (PHI) * Escalate transportation and customer service concerns to contact center leadership team * Collaborate with internal stakeholders to resolve complex issues and improve customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge **Requirements** * Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience * High School degree or equivalent * Ability to sit for 4 hours or more a day wearing a headset * Secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shift * Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps * Excellent written, communication, and data entry skills * Moderate experience in Microsoft Teams, Outlook, and Word * Ability to adapt to high and fast-paced call volume **Preferred Qualifications** * Bilingual (English and Spanish) or proficiency in Spanish * Experience working in a healthcare or customer service environment * Familiarity with HIPAA and compliance protocols * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with internal stakeholders **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong attention to detail and ability to maintain accuracy * Proficiency in Microsoft Teams, Outlook, and Word * Ability to learn and adapt to new systems and processes **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * On-the-job training and coaching * Ongoing feedback and performance evaluations * Opportunities for career advancement and professional growth * Access to industry-leading training programs and certifications **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Part-Time Remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with a secure and quiet workspace. Our company culture is built on collaboration, innovation, and continuous improvement, and we're committed to fostering a positive and inclusive work environment. **Compensation, Perks, and Benefits** * Competitive hourly rate of $16.50 per hour * 401(k) matching program * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance * Work from home **Application Process** If you're passionate about delivering exceptional customer service and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to reviewing your application and discussing this opportunity further. **Application Questions** * Are you willing to undergo a background check, in accordance with laws and regulations? * Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? **Work Location** This is a remote position, and you will be working from the comfort of your own home. Apply for this job