**Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthcare through Nutrition**

At arenaflex, we're on a mission to improve people's health by making it easy to eat well. As a pioneer in the food as medicine platform, we're committed to connecting people with a telehealth Registered Dietitian, food, and mobile app to improve their nutrition, all covered by health insurance. With thousands of dietitians and hundreds of thousands of patients on our platform, we're growing rapidly and seeking an exceptional Customer Experience Associate to join our team. **About arenaflex** arenaflex is a revolutionary healthcare company that's addressing the healthcare crisis by helping people eat better, more easily. Our platform provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes/meal planning, AI chat, and more. We're proud to have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs, including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. **The Role** As a Customer Experience Associate at arenaflex, you'll play a critical role in ensuring our customers receive exceptional support and care. You'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms, including phone, email, and chat. We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. **Key Responsibilities:** * Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. * Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries. * Document customer interactions accurately in our CRM (Front, Intercom, Aircall, or otherwise), ensuring that all cases are tracked and followed up on if necessary. * Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams. * Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems. * Maintain a deep understanding of arenaflex's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information. * Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it. * Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies. **You'll Love This Role If:** * You're passionate about helping others. You derive satisfaction from solving problems and making a positive impact on people's lives through excellent customer service. * You thrive in fast-paced environments. You enjoy juggling multiple tasks at once and can handle shifting priorities with ease. * You're a fast learner. You can quickly understand new systems, processes, and products and stay on top of frequent updates. * You're tech-savvy. You're comfortable using customer service software like Front or Intercom, and you have no trouble troubleshooting basic tech issues for customers. * You have excellent communication skills. Whether it's written or verbal, you know how to convey information clearly, professionally, and with empathy. * You have a great attention to detail. You make sure no customer query is left unresolved, and you accurately track interactions and updates in our CRM. * You love working in a collaborative team environment. You're excited about the opportunity to work with multiple teams and contribute to projects that improve our service offering. **We'd Love to Hear from You If:** * You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success. * You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key. * You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers. * You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges. * You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked. * You're passionate about nutrition or wellness, and you're excited to help others on their health journey through arenaflex's services. * You have experience using CRM systems like Front, Intercom, Aircall, or similar customer service platforms. * You're open to working one weekend day per week, as we provide customer support on weekends. * Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services. **Why Join arenaflex?** * You'll be part of a collaborative and passionate team that's dedicated to improving lives through better nutrition. * You'll have the opportunity to work with a cutting-edge platform that's revolutionizing the healthcare industry. * You'll receive comprehensive training and support to help you succeed in your role. * You'll be part of a company that values innovation, creativity, and continuous learning. * You'll have access to a range of benefits, including health insurance, retirement plans, and paid time off. **How to Apply** If you're passionate about helping others and are excited about the opportunity to join a revolutionary healthcare company, please submit your application through our website. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Remote Work Opportunity** This role is open to remote work, and we're happy to accommodate candidates who are located outside of our NYC office. However, please note that you must be legally authorized to work in the U.S. for this position. **Compensation and Benefits** arenaflex offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We're committed to providing our employees with a comprehensive compensation and benefits package that reflects our values of innovation, creativity, and continuous learning. **How We Work** At arenaflex, we're committed to creating a work environment that's collaborative, supportive, and inclusive. We believe in the importance of work-life balance and offer flexible working arrangements to ensure that our employees can thrive in their roles. We're passionate about innovation and continuous learning, and we encourage our employees to take ownership of their professional development and growth. **Mission, Vision, and Success** arenaflex's mission is to improve people's health by making it easy to eat well. Our vision is to create a world where everyone has access to healthy, nutritious food and can thrive in their health journey. We're committed to achieving our mission and vision through innovation, creativity, and continuous learning. **Nourish Clinical Philosophy** At arenaflex, we're committed to providing high-quality, evidence-based care that's tailored to the unique needs of each patient. Our clinical philosophy is centered around the importance of personalized care, empathy, and compassion. We believe in the power of nutrition to transform lives and are committed to providing our patients with the support and resources they need to achieve their health goals. **Values** arenaflex is guided by a set of core values that reflect our commitment to innovation, creativity, and continuous learning. Our values include: * **Innovation**: We're committed to staying at the forefront of innovation and technology, and we encourage our employees to think creatively and develop new solutions to complex problems. * **Collaboration**: We believe in the importance of collaboration and teamwork, and we encourage our employees to work together to achieve our mission and vision. * **Empathy**: We're committed to providing high-quality, empathetic care that's tailored to the unique needs of each patient. * **Continuous Learning**: We believe in the importance of continuous learning and professional development, and we encourage our employees to take ownership of their growth and development. **Why arenaflex Exists** arenaflex exists to improve people's health by making it easy to eat well. We're committed to creating a world where everyone has access to healthy, nutritious food and can thrive in their health journey. We believe in the power of nutrition to transform lives and are dedicated to providing our patients with the support and resources they need to achieve their health goals. **Team** arenaflex is a dynamic and passionate team of professionals who are committed to improving lives through better nutrition. We're a collaborative and supportive team that values diversity, equity, and inclusion. We're passionate about innovation and continuous learning, and we encourage our employees to take ownership of their growth and development. **Apply Now** If you're passionate about helping others and are excited about the opportunity to join a revolutionary healthcare company, please submit your application through our website. We can't wait to hear from you! Apply for this job