**Experienced Customer Service Representative – Delivering Exceptional Guest Experiences at arenaflex**

At arenaflex, we're passionate about providing a world-class take-out and delivery service that exceeds our guests' expectations. As a Customer Service Representative, you'll play a vital role in ensuring every guest has a positive experience with our brand. If you're a people person with excellent communication skills, a passion for delivering exceptional service, and a drive to succeed in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of take-out and delivery services, committed to serving our guests with a smile. Our team is dedicated to providing a unique and memorable experience for every guest, every time. We're proud to be an Equal Opportunity Employer, and we're excited to welcome talented individuals like you to our team. **Key Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for: * Answering all incoming telephone calls immediately using our signature greeting, ensuring a warm and welcoming tone that sets the stage for an exceptional guest experience. * Assisting customers verbally in a friendly, helpful, and professional manner, using our 10 Steps to Efficient Phone Service to ensure consistent customer satisfaction. * Clearly writing down any customer orders using our proper notation and order form, requesting all pertinent information to ensure accurate and complete orders. * Entering all take-out and delivery orders into our POS system accurately and completely, ensuring seamless execution of orders. * Preparing any pizza boxes necessary for all take-out and delivery orders, maintaining our high standards of presentation and appearance. * Knowledgeable on our Swirl Rewards program, signing up guests and promoting our loyalty program to drive repeat business. * Maintaining a clean, stocked, and sanitized take-out and/or delivery area and all related equipment, adhering to our strict food safety and sanitation standards. * Knowing and upholding proper safe food handling, safety, and sanitation standards when preparing and serving food, ensuring a safe and healthy environment for our guests. * Maintaining an accurate record of all cash register transactions, including securing cash, processing credit card receipts, and entering tips. * Assisting in the training of new employees, sharing your knowledge and expertise to ensure a smooth onboarding process. * Providing support services to co-workers as the flow of business dictates, demonstrating a team-oriented approach to delivering exceptional service. * Performing other duties as assigned by the supervisor or manager, including store-specific opening, closing, and side work procedures. **Essential Qualifications** * Some secondary education * Entry-level position * Must be at least 16 years of age * Excellent verbal communication and interpersonal skills * Ability to speak English fluently * Ability to remain calm under pressure and to perform in a stressful environment * Excellent organizational and time-management skills * Ability to accurately, quickly, and simultaneously perform multiple tasks * Basic computer operating skills * Ability to quickly and accurately count money and give correct change. Strong math and excellent money handling skills * Stamina to stand up to 5 hours at a time * Ability to lift, bend, and stoop. Strength to frequently lift and carry up to 10 lbs * Ability to read * Ability to understand and implement written and verbal instruction * Basic knowledge of food safety and sanitation issues * Ability to use a standard business telephone in a professional manner * Ability to work in a fast-paced environment * Knowledge of arenaflex menu, policies, preparation, and presentation standards **Preferred Qualifications** * Previous customer service experience in a fast-paced environment * Knowledge of food safety and sanitation procedures * Basic math skills and ability to handle cash transactions accurately * Ability to work in a team-oriented environment * Strong problem-solving skills and ability to think critically * Ability to adapt to changing situations and priorities **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have opportunities to: * Develop your communication and interpersonal skills through training and coaching * Learn about our menu, policies, preparation, and presentation standards * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on additional responsibilities and leadership roles as you grow and develop in your career * Enjoy a competitive compensation package, including benefits and perks **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a positive attitude. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional service and creating memorable experiences for our guests. Our company culture is built on: * A commitment to excellence and customer satisfaction * A team-oriented approach to delivering exceptional service * A focus on ongoing training and development * A positive and supportive work environment * A commitment to diversity, equity, and inclusion **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and advancement **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex. Apply Now! Apply for this job