Experienced Part-Time Customer Service and Level 1 IT Support Representative – Remote Evening and Weekend Opportunities for Tech-Savvy Individuals

Welcome to arenaflex

At arenaflex, we pride ourselves on delivering exceptional customer experiences through our innovative products and services. As a leader in our industry, we recognize the importance of having a talented and dedicated team that shares our passion for excellence. We are now seeking a friendly and tech-savvy individual to join our team as a Part-Time Customer Service and Level 1 IT Support Representative. This remote position offers the perfect opportunity for someone who excels at assisting customers with account questions, billing inquiries, and basic technical support, all from the comfort of their own home.

Job Overview

In this part-time role, you will be responsible for providing top-notch customer service and Level 1 IT support to our valued customers. Your exceptional communication skills, customer-first mindset, and basic technical knowledge will enable you to address and resolve customer account and billing inquiries, as well as assist with internet connectivity and account access issues. As a key member of our team, you will play a vital role in ensuring our customers receive the support they need to succeed.

Key Responsibilities

• Provide exceptional customer service via phone, responding to customer inquiries and resolving issues in a timely and professional manner
• Address and resolve customer account and billing inquiries, ensuring accurate and efficient resolution of customer concerns
• Assist customers with Level 1 IT support, including troubleshooting internet connectivity and account access issues, and escalating complex issues to higher-level support when necessary
• Document customer interactions and maintain accurate records, ensuring that all customer information is up-to-date and easily accessible
• Escalate complex issues to higher-level support when necessary, ensuring that customers receive the support they need to resolve their issues

Schedule and Work Environment

This part-time position requires availability to work evenings and weekends. Your schedule will include:

• Weekdays: 5 PM – 10 PM (Monday to Friday)
• Weekends: 10 AM – 8 PM (Saturday and/or Sunday)

To be successful in this role, you will need a reliable high-speed internet connection, a working computer, and a quiet, dedicated home workspace free of distractions. You should be comfortable working independently and managing your time effectively to ensure that you meet your performance goals.

Qualifications

To be considered for this exciting opportunity, you should possess:

• Strong communication skills and a customer-first mindset, with the ability to provide exceptional customer service via phone
• Basic technical knowledge, including familiarity with internet and network troubleshooting
• Ability to work independently and manage time effectively, with a strong focus on meeting performance goals
• Reliable high-speed internet connection and a working computer at home, with a quiet, dedicated home workspace free of distractions
• Previous experience in customer service or IT support is a plus, but not required – we provide comprehensive training to ensure your success

What We Offer

At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. As a Part-Time Customer Service and Level 1 IT Support Representative, you can expect:

• A flexible part-time schedule that fits around your life, with opportunities to work evenings and weekends
• Competitive hourly pay, with a rate of $12.00 - $13.50 per hour
• Paid training to ensure your success, with comprehensive training programs that cover all aspects of the role
• The opportunity to gain experience in customer service and IT support, with opportunities for career advancement and professional growth

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Part-Time Customer Service and Level 1 IT Support Representative, you will have access to a range of training and development programs, including:

• Comprehensive training programs that cover all aspects of the role
• Ongoing coaching and feedback to help you improve your performance
• Opportunities for career advancement and professional growth, with opportunities to move into full-time roles or take on additional responsibilities

Work Environment and Company Culture

At arenaflex, we pride ourselves on our supportive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on teamwork and collaboration. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer experiences, and you will have opportunities to connect with your colleagues through regular team meetings and social events.

Compensation, Perks, and Benefits

As a Part-Time Customer Service and Level 1 IT Support Representative at arenaflex, you can expect a range of benefits, including:

• Competitive hourly pay, with a rate of $12.00 - $13.50 per hour
• Paid training to ensure your success
• Opportunities for career advancement and professional growth
• A flexible part-time schedule that fits around your life
• A supportive and inclusive work environment that fosters growth and development

Conclusion

If you are a friendly and tech-savvy individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Service and Level 1 IT Support Representative at arenaflex, you will have the opportunity to work with a talented and dedicated team, gain experience in customer service and IT support, and develop your skills and knowledge in a supportive and inclusive work environment. Don't miss out on this opportunity to join our team and take your career to the next level – apply today!