Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with arenaflex at $25-$35/Hour

Introduction to arenaflex

arenaflex is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As a dynamic and innovative organization, arenaflex is committed to making a positive impact on the lives of its customers, patients, and employees. With a strong presence in the industry, arenaflex is dedicated to providing exceptional services, products, and experiences that enhance the well-being of individuals and communities. If you are passionate about delivering outstanding customer service, working in a fast-paced environment, and contributing to the success of a renowned organization, this full-time remote opportunity as a Call Center Representative with arenaflex may be the ideal fit for you.

Job Overview

In this critical role, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. As a Call Center Representative, you will work under direct supervision, adhering to established guidelines, protocols, and procedures to ensure seamless operations. Your primary objectives will include processing new patient enrollments, handling patient medication requests, investigating missing prescription information, and resolving third-party rejections. You will also be expected to maintain effective communication with patients, prescribers, and other stakeholders, both verbally and in writing.

Key Responsibilities:

• Utilize arenaflex's data entry procedures and rules to process new patient enrollments, entering information into the appropriate system.
• Handle patient medication requests, investigate missing prescription information, and resolve third-party rejections in accordance with established protocols.
• Communicate effectively with patients, prescribers, and other stakeholders via inbound calls, visits, messages, and outbound calls to resolve issues and provide support.
• Collaborate with pharmacists, both in-office and remote, to provide assistance and resolve issues as needed.
• Maintain accurate and up-to-date records, ensuring compliance with HIPAA regulations and arenaflex's policies and procedures.
• Acquire and maintain a dynamic professional license or certification within the initial 90 days of employment and throughout the tenure.

Essential Qualifications:

To be considered for this exciting opportunity, you must possess the following essential qualifications:

• High School Diploma or GED equivalent.
• Basic level computer skills, including starting and shutting down the computer, using the mouse, and navigating programs.
• Basic web browser skills, including opening a browser, typing URLs, using search engines, bookmarking pages, and completing online forms.
• Intermediate-level keyboarding skills, with a minimum of 25 words per minute (WPM) and the ability to type by memory.
• Effective written and verbal communication skills.
• Minimum age of 18 years or older.

Preferred Qualifications:

While not required, the following preferred qualifications will enhance your candidacy:

• At least 1 year of experience as a pharmacy technician in a retail or call center environment.
• At least 1.5 years of experience as a pharmacy technician with a certificate/registration by the state, as conferred by the State Board of Pharmacy or a nationally recognized certification agency.
• Experience providing customer service to internal and external clients, meeting quality standards for services, and assessing customer satisfaction.
• Intermediate to advanced-level keyboarding skills, with a minimum of 35 WPM and the ability to type by memory.
• Bilingual proficiency in Spanish and English.

Career Growth and Development:

At arenaflex, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to training programs, mentorship, and opportunities for advancement within the organization. Our goal is to provide a supportive and inclusive work environment that fosters professional growth, innovation, and excellence.

Work Environment and Culture:

arenaflex is an Equal Opportunity Employer, dedicated to creating a diverse and inclusive workplace. We value the unique perspectives, experiences, and contributions of our employees, and we are committed to providing a work environment that is respectful, supportive, and empowering. As a remote employee, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on the lives of our customers and patients.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including a hourly rate of $25-$35, as well as a range of benefits, perks, and incentives. Our benefits package includes, but is not limited to, medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

Conclusion:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity as a Call Center Representative with arenaflex. As a remote employee, you will have the flexibility to work from the comfort of your own home, while being part of a dynamic team that is dedicated to making a positive impact on the lives of our customers and patients. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex!