Experienced Bilingual Financial Customer Service Representative – Remote Work Opportunity for Spanish and English Speakers in a Dynamic and Supportive Environment

Introduction to arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer.

About the Role

We are seeking a highly skilled and motivated Bilingual Financial Customer Service Representative to join our team. As a key contributor to our customer service team, you will be responsible for fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home, as long as you are located in one of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Key Responsibilities

• Connect with customers via phone to resolve their questions, issues, or concerns in a professional and courteous manner
• Escalate/transfer/complete conference calls to banks, loan originators, financial institutions, and more as needed
• Calmly attempt to resolve and de-escalate any issues that may arise, providing excellent customer service and support
• Track all call-related information for auditing and reporting purposes, ensuring accuracy and attention to detail
• Provide feedback on call issues, helping to identify areas for improvement and optimize our customer service processes

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Bilingual Spanish/English language skills, with the ability to communicate effectively in both languages
• High School Diploma or GED, with a minimum of 6 months of customer service experience
• 6 months of call center experience is preferred, but not required
• Ability to type 25 wpm, with comfort using desktop computer systems and Windows operating systems
• Proven oral and written communication skills, with logical problem-solving skills and the ability to work independently
• Availability to work various shifts, including evenings and weekends, as needed
• Strong listening skills, with the ability to stay composed and objective in a fast-paced environment

Work from Home Requirements

To work from home, you will need to meet the following internet connection requirements:

• Minimum subscribed download rate equal to or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace, free from distractions and interruptions

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including paid training, to help you build your skills and knowledge. Our employees have the opportunity to work with a variety of clients and projects, gaining valuable experience and exposure to different industries and technologies. With a strong focus on employee wellness and engagement, we offer a range of programs and initiatives to support your physical and mental health, including employee wellness programs, recognition and reward programs, and social events.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including paid training, competitive wages, and full benefits (medical, dental, vision, 401k, and more). Our employees also receive paid time off, employee wellness and engagement programs, and opportunities for career advancement and professional growth.

Work Environment and Company Culture

At arenaflex, we are proud of our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients and communities. We value diversity, equity, and inclusion, and are committed to creating a workplace where everyone feels welcome, valued, and respected. With a strong focus on employee engagement and recognition, we offer a range of programs and initiatives to support your career growth and well-being.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this Bilingual Financial Customer Service Representative role. With a strong commitment to employee growth and development, a dynamic and supportive work environment, and a range of benefits and perks, arenaflex is the perfect place to build your career and achieve your goals. Apply now to join our team and start your journey to success!