Experienced Product Principal - Customer Experience Leader - Remote Opportunity at arenaflex

Introduction to arenaflex and the Role

arenaflex is a pioneering force in the industry, dedicated to delivering exceptional customer experiences through innovative products and solutions. As a Product Principal - Customer Experience at arenaflex, you will play a pivotal role in connecting strategies and defining scope across multiple product teams and domains. Your primary focus will be on driving business value, improving efficiency, and enhancing customer satisfaction through the production of high-quality products. This is a unique opportunity to join a dynamic team of professionals who are passionate about creating impactful products that make a difference in people's lives.

Key Responsibilities and Expectations

As a Product Principal - Customer Experience at arenaflex, your key responsibilities will be divided into three main areas: Delivery and Execution, Strategy and Planning, and Team and Stakeholder Management. These responsibilities will include:

• Delivery and Execution (10%): Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure a clear path to scope and alignment. Review recommended solutions and the work of product teams to ensure products align with company, stakeholder, and end-user priorities.
• Strategy and Planning (60%): Partner with Cross-Functional Programs or Technology Portfolios to align outcomes, cascade context to leadership, and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers, and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams and provide visibility of the work through holistic roadmaps with dependencies.
• Team and Stakeholder Management (30%): Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value, identify and resolve impediments, and manage cross-functional team and stakeholder expectations to ensure scoping aligns with product strategy. Provide education to requestors to determine prioritization based on tangible benefits and/or user experience.

Essential and Preferred Qualifications

To be successful in this role, you will need to possess a combination of essential and preferred qualifications, including:

• Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  • Minimum of 8 years of work experience.
• Preferred Qualifications:
  • Working knowledge of Microsoft Office Suite.
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint).
  • Demonstrated ability to collaborate and work effectively with cross-functional teams.
  • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
  • Excellent written and verbal communication skills.
  • 2+ years of previous leadership experience.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Business Insights
• Drives Vision and Purpose
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Manages Complexity
• Situational Adaptability
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Drives Results
• Interpersonal Savvy
• Organizational Savvy

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Product Principal - Customer Experience, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs to enhance your skills and knowledge.
• Opportunities to work on high-impact projects that drive business value and customer satisfaction.
• Collaboration with cross-functional teams to foster innovation and creativity.
• Regular feedback and coaching to support your career growth and development.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer focus and satisfaction.
• Employee growth and development.
• Diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As a Product Principal - Customer Experience at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure.
• Comprehensive health and wellness benefits.
• Retirement savings plan and matching program.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Conclusion and Call to Action

If you are a motivated and experienced product leader with a passion for customer experience, we encourage you to apply for this exciting opportunity at arenaflex. As a Product Principal - Customer Experience, you will play a critical role in driving business value, improving efficiency, and enhancing customer satisfaction through the production of high-quality products. Don't miss out on this chance to join a dynamic team of professionals who are dedicated to making a difference in the industry. Apply now to take the first step in your journey with arenaflex!