Experienced Patient Customer Service Representative – Remote Work Opportunity for Empathetic and Solution-Focused Individuals

Introduction to arenaflex

At arenaflex, we are on a mission to revolutionize the healthcare industry by delivering exceptional customer experiences and driving innovation in patient care. As a leader in our field, we are committed to making a positive impact on the lives of our patients and customers. Our team is passionate about providing top-notch service, and we are looking for like-minded individuals to join our journey. If you are a customer-focused and empathetic professional looking for a challenging and rewarding role, we encourage you to explore this exciting opportunity with us.

Job Overview

We are seeking a skilled and experienced Patient Customer Service Representative to join our team. As a key member of our Patient Customer Service department, you will play a vital role in delivering exemplary customer experiences and resolving patient billing issues. This is a remote work opportunity, allowing you to work from the comfort of your own home while making a meaningful difference in the lives of our patients. If you are a self-motivated and organized individual with excellent communication skills, we want to hear from you.

Key Responsibilities

• Answer a high volume of inbound calls (80+ per day) from patients, doctor's offices, and private insurance carriers, providing timely and effective solutions to their inquiries and concerns.
• Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient process.
• Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a commitment to first-call resolution and customer satisfaction.
• Maintain performance goals and adhere to quality standards, ensuring that all interactions are handled in a professional and courteous manner.
• Become proficient with our processes and systems after completing a comprehensive training program, demonstrating a willingness to learn and adapt in a fast-paced environment.

Essential Qualifications

• High School Diploma or equivalent required; previous medical and/or call center experience is a plus.
• Ability to work and learn in a fast-paced environment, with a strong focus on attention to detail and organizational skills.
• Excellent communication skills, both written and verbal, with the ability to navigate multiple computer screens and applications.
• Alpha-Numeric data entry proficiency and ability to perform successfully in a team environment.
• Dedicated work-from-home space and ability to manage time and tasks independently while maintaining productivity.

Preferred Qualifications

• Previous experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences.
• Knowledge of medical terminology and billing processes, with the ability to apply this knowledge in a practical setting.
• Experience working in a remote or virtual environment, with a proven ability to self-motivate and work independently.

Technical Requirements

• Internet download speed of at least 50 megabytes per second.
• No satellite internet; ability to connect equipment to router/modem with Ethernet cord.
• Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.

Why Join arenaflex?

At arenaflex, we offer a range of benefits and incentives to our employees, including:

• Quarterly variable bonus potential.
• Generous paid time off and flexible scheduling options.
• Medical, Vision, and Dental Insurance Options, as well as Flexible Spending Accounts.
• 401(k) and Employee Stock Purchase plans, with a competitive match.
• No Charge Lab Testing and Fitness Reimbursement Program.
• Opportunities for career growth and professional development, with a focus on continuous learning and improvement.

Work Environment and Company Culture

At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. We believe in fostering a culture of respect, empathy, and understanding, where every employee feels valued and supported. Our team is passionate about making a difference in the lives of our patients, and we are looking for like-minded individuals to join our journey.

Compensation and Benefits

We offer a competitive salary range of $15.25-21.00 per hour, or State/Local minimum wage, if higher. Our comprehensive benefits package includes Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. We also offer a range of perks and incentives, including quarterly bonuses, flexible scheduling options, and opportunities for career growth and professional development.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with arenaflex. As a Patient Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and making a positive impact on the lives of our patients. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of our dynamic and innovative team!