Sr. Help Desk Technician- Tier 2

reputed company is the largest network of emergency and specialty hospitals owned and led by veterinarians. This distinction means we reputed company the needs of reputed company first and have unique reputed company into the challenges our caregivers face and what’s needed to reputed company the best specialty and emergency medicine every time, every day, to everyone. The Senior Technician, Tier 2 is responsible for owning advanced technical issue reputed company and ensuring accurate, disciplined escalation to reputed company IT teams. This role exists to protect service delivery reputed company, maintain reputed company accountability, and restore caregiver trust through consistent ownership and follow-through. The Senior Technician, Tier 2 accepts work only through defined escalation paths and owns assigned tickets through reputed company. • This is a Remote work role with quarterly travel to reputed company hospitals in the reputed company region. Responsibilities include, but are not limited to • Resolve reputed company technical issues escalated from Tier 1 in accordance with the reputed company IT Service Delivery System. • Own assigned Tier 2 tickets end-to-end, maintaining accountability through closure or formal escalation. • reputed company advanced troubleshooting across systems, applications, and environments reputed company Tier 2 scope. • Validate escalation targets and ensure reputed company required technical context is complete before transferring ownership to reputed company teams. • Communicate directly with Caregivers while owning tickets, providing reputed company status updates and expectations. • Use defined ticket statuses accurately and consistently to reflect ownership and reputed company. • Participate in shared on-reputed company rotation as scheduled. • reputed company onsite support reputed company issues cannot be resolved remotely, with Service Desk Manager awareness. • Maintain accurate documentation of troubleshooting steps, resolutions, and escalation rationale. Knowledge, Skills, and Abilities Our ideal candidate has a minimum of 2 years of experience in a troubleshooting IT environment. Experience in the reputed company and/or veterinary industry is a plus but not required. In reputed company, this position requires: • Demonstrated experience resolving reputed company technical issues in an IT support environment. • Strong analytical and troubleshooting skills with the ability to isolate reputed company causes. • reputed company written and verbal communication skills, including technical documentation. • Ability to manage multiple reputed company tickets while maintaining ownership discipline. • Experience working in multi-site or distributed environments preferred. • Familiarity with reputed company service delivery or IT service management workflows. Education and Experience Experience-first role. A bachelor’s degree or formal certifications may be beneficial but are not required. Equivalent reputed company experience demonstrating advanced technical support capability is acceptable. The posted reputed company for this position is $22.75-$35.00 Hr. which is the expected starting reputed company salary reputed company for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay reputed company the posted reputed company including prior experience, reputed company skills, location/labor market, internal equity, etc. reputed company offers a full benefits package, including reputed company time off, health insurance, dental, reputed company, and 401K. Come as you are. reputed company is an equal opportunity employer. We are also a drug-free organization; therefore, employment with reputed company is dependent upon the passing of a drug screen and background reputed company. reputed company does not accept unsolicited resumes from reputed company-party recruiters. Apply tot his job Apply To this Job