**Experienced Customer Service and Call Center Representative - Hybrid Role at arenaflex**

**Job Summary:** Join arenaflex, a global leader in communications and technology, as a Customer Service and Call Center Representative in our hybrid role. As a Premier Service Consultant, you will be the voice of arenaflex, creating meaningful connections with customers and delivering exceptional service. This role offers a unique blend of in-center and remote work, allowing you to balance flexibility with the opportunity to make a real impact on customer relationships. **About arenaflex:** arenaflex is a dynamic and innovative company that is redefining the customer service experience. With a commitment to excellence and a passion for technology, we are shaping the future of communications and beyond. Our team is dedicated to creating meaningful connections with customers, and we are seeking like-minded individuals to join our mission. **Key Responsibilities:** As a Premier Service Consultant, you will play a crucial role in sustaining customer relationships and preventing churn. Your key responsibilities will include: * Providing personalized and timely solutions to customers, addressing their needs and concerns * Leveraging solution-based retention strategies to address customer requests and prevent cancellation * Delivering exceptional customer service through a consultative approach, meeting monthly retention goals and fostering customer loyalty * Instilling confidence and loyalty in customers by using problem-solving to deescalate issues and reverse cancellation requests * Working in a fast-paced environment, handling a high volume of calls, chats, emails, or other types of customer interactions * Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records * Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services * Performing basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that span multiple networks **What You Can Look Forward To:** * Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant * Competitive compensation, with the potential to earn up to $12,000 in commissions yearly if all sales goals are met * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays * Opportunities for career growth and development, with training on the latest technology, devices, and products * A dynamic and supportive work environment, with a focus on teamwork and collaboration **Requirements:** * Call center or customer service experience * Flexibility to work any schedule during hours of operation, with occasional overtime required * Ability to work in a fast-paced environment, handling a high volume of customer interactions * Strong problem-solving and communication skills, with the ability to simplify complex information for customers * Proficiency in using multiple tools and systems to resolve customer inquiries and maintain records * Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction **Work from Home (WFH) Requirements:** * Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) * An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc. * Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Why Join arenaflex?** * Career possibilities are limitless with arenaflex, with opportunities for growth and development in a dynamic and innovative company * Join a team that is passionate about creating meaningful connections with customers and shaping the future of communications * Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays * Take advantage of opportunities for career growth and development, with training on the latest technology, devices, and products **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives. **Disclaimer:** arenaflex is not responsible for any errors or omissions in this job posting. The information provided is subject to change, and arenaflex reserves the right to modify or withdraw this job posting at any time. **Apply Now:** Apply Job! **Note:** The job description and requirements are subject to change, and arenaflex reserves the right to modify or withdraw this job posting at any time. The compensation and benefits package may vary based on location, experience, and other factors. Apply for this job