**Experienced Online Crisis Chat Text Supervisor – 988 Crisis Support Program**

**Join arenaflex in making a meaningful difference in the lives of individuals in crisis. As an Online Crisis Chat Text Supervisor, you will play a vital role in ensuring the smooth operation of our 988 Crisis Chat Program, providing emotional support, crisis intervention, and resources to those in need.** **About arenaflex** arenaflex is a leading organization dedicated to providing crisis support services to individuals in need. Our 988 Crisis Chat Program is a vital component of our services, offering emotional support, crisis intervention, and resources to those in crisis. As an Online Crisis Chat Text Supervisor, you will be part of a team of dedicated professionals who are passionate about making a difference in the lives of others. **Job Summary** The Online Crisis Chat Text Supervisor is responsible for the overall functioning of the 988 Crisis Chat Program, including individual supervision of all Crisis Chat Counselors. This role requires a high level of emotional intelligence, excellent communication skills, and the ability to work independently with confidence. As a supervisor, you will be responsible for ensuring that all Crisis Chat Counselors receive the support and guidance they need to provide high-quality services to our clients. **Responsibilities** **Primary Responsibilities:** * Provides supervision to Crisis Chat Counselors and ensures appropriate intervention for all chat/text visitors, including: + An assessment of each chat/text visitor to determine the appropriate means of intervention. + Risk assessment, safety planning, de-escalation, and follow-up with chat visitors. + Positive rapport-building and crisis intervention with a wide range of chat/text visitors. + Appropriate intervention with suicidal chat/text visitors, including making an assessment and taking appropriate action, as well as coordinating with emergency responders when active rescue is required. + Familiarity with resources and providing information and referral to visitors as appropriate. * Responds to crisis chat/text visitors as needed to support Counselors on shift. * Ensures that thorough documentation is completed for all crisis chat/text. * Ensures that each Counselor completes 1.5 chats/texts per hour. * Ensures that the program responds to 2,171 chats/texts per month. * Provides daily ongoing monitoring of chats and texts to ensure quality, with an expectation of Counselors scoring a minimum of 75% on the quality evaluation. * Required to have an answer rate of 85% within the first 5 weeks in order to maintain remote work status. * Conducts weekly individual supervision sessions with Counselors. * Completes weekly quality assurance report with Counselors. * Completes performance evaluations and yearly reviews. * Provides training to new Crisis Chat Counselors. * Completes monthly Lifeline/Vibrant QA/QI reports. * Meets with Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements. **Secondary Responsibilities:** * Ability to report on-site on an as-needed basis. * Responds to major community events and provides debriefing/support as needed. * Other duties as assigned, required, or needed. **Agency-wide Responsibilities:** * Participates in supervision, in-service training, and staff meetings. * Maintains good working relationships with co-workers and positively contributes to group morale. * Completes all administrative duties, including time sheets, leave requests, etc., on time. * Uses appropriate channels of communication to resolve conflicts with other staff. * Interacts with staff, clients, and visitors in a professional and courteous manner. **Requirements** * Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred. * Bachelor's Degree from an accredited school with a minimum of 120 college credits and Master's Degree from accredited school with a minimum of 30 graduate school credits required. Transcript or copy of degree(s) required. * 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention. * Computer skills with various software, including Microsoft Products, proficient skills required. **Skills and Abilities:** * Excellent oral and written communication skills. * Ability to function successfully in an environment requiring immediate response to urgent situations. * Spontaneous supervision of staff in real-time. * Knowledge of and familiarity with local and statewide community resources. * Analytical and problem-solving skills. * Computer skills with various software and the internet. **Work Conditions:** * Share office space with Crisis Chat and Crisis Counselors. * Holiday and Evening coverage required, depending on scheduled shifts. * Hours are flexible to meet program needs. * Must be able to lift 25lbs. **Grassroots Rewards & Incentives:** arenaflex offers a range of rewards and incentives to support the growth and development of our employees, including: * 100% coverage of expenses for licensure and/or renewal, CEUs, professional trainings and/or conferences, field certifications, and instant wage increases for certifications achieved while employed. * $250 Hiring Bonus for full completion of Onboarding and HR trainings. * $500 Retention Bonus. * Small Loan Option at 0% Interest for 1 year. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. **How to Apply:** If you are passionate about making a difference in the lives of others and have the skills and experience required for this role, please apply today! 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