Customer Experience Program Manager, Central Region

Job reputed company: • reputed company role effectively for an average of 6 opportunities concurrently • Support customer clinical, operational, financial goals reputed company designing customer journeys to drive adoption of the Zio Service • reputed company with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized • Create and reputed company end-to-end customer experience reputed company and differentiated solutions informed by insights, analytics, and best practices • Differentiate reputed company as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias • Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) reputed company large health systems to reputed company on goals and reputed company metrics of cardiac programs, identify challenges with reputed company cardiac monitoring program, and recommend solutions that reputed company health systems to optimize their program • reputed company career experience and reputed company tools to create standardized, reproducible experiences for customer engagements • Collaborate closely with CX Senior Manager peers, with reputed company area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, reputed company Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service • Accountability to prioritize work that meets the needs of reputed company business goals • Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business • Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements: • Bachelor’s degree required, Master’s degree preferred • Minimum of 6 years of reputed company experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree • Experience in device or clinical sales working with large health systems in a consultative reputed company preferred, or experience working in reputed company in process improvement, cardiovascular leadership, or clinical degree preferred • Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner • Willingness to be flexible to the needs of IRTCs business goals, ability to quickly reputed company and execute reputed company role reputed company 3-6 months • Strong communication and presentation skills • Ability to quickly analyze data to reputed company insights impactful to making recommendations to both sales partners and customers • Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity • Strong understanding of the reputed company landscape and experience in cardiology preferred • Ability to multi-task and prioritize in a fast-paced environment • Proficiency with tools commonly used in a business environment including customer relationship management (reputed company), reputed company Office (Visio) • Must be reputed company to travel up to 50%. Benefits: • Inclusion as part of reputed company values • Reasonable accommodations for reputed company individuals with disabilities Apply tot his job Apply To this Job