Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial services are delivered and accessed. As a leader in this innovative space, we are committed to providing cutting-edge solutions that meet the evolving needs of our clients and their end-users. Our mission is built on a foundation of excellence, customer satisfaction, and continuous improvement. We are now seeking a highly motivated and technically inclined Junior Technical Support Specialist to join our 24/7 live-chat team, where you will play a vital role in ensuring the seamless operation of our mobile and online banking solutions for clients worldwide.

Job Overview

This entry-level position offers a unique opportunity for a smart, creative, and ambitious individual to join a dynamic team of professionals who are passionate about delivering exceptional technical support. As a Junior Technical Support Specialist, you will be responsible for providing top-notch assistance to end-users of our mobile and online banking products via live chat, troubleshooting technical issues, and collaborating with our technical team to resolve complex problems. Your work will directly impact the satisfaction and success of our clients, making this role both challenging and rewarding.

Primary Responsibilities

• Product Knowledge: Develop an in-depth understanding of our banking software and apps to effectively support end-users and troubleshoot issues.
• Collaboration: Coordinate with software technicians, technical support, and developers as needed to resolve technical issues and improve our products.
• Troubleshooting: Examine technical logs to identify and resolve issues encountered during 24/7 client support projects, utilizing your solid troubleshooting abilities.
• Technical Process Management: Handle technical processes and explain them in a clear, concise manner to less-technical individuals, ensuring that all stakeholders are informed and supported.

Requirements for Success

To excel in this role, you will need to possess a combination of technical skills, excellent communication abilities, and a strong passion for delivering outstanding customer service. The key requirements include:

• Language Skills: Excellent written and spoken English to communicate effectively with clients and team members.
• Customer Service Skills: Ability to establish and maintain good working relationships with customers, providing them with timely and effective support.
• Troubleshooting Skills: Solid ability to troubleshoot technical issues, think critically, and come up with creative solutions.
• Learning Ability: Capacity to learn technical skills quickly and adapt to new technologies and processes.
• Product Knowledge: Willingness to learn and understand our mobile and online banking products in-depth.
• Coordination Skills: Ability to coordinate with developers to investigate and diagnose issues, ensuring prompt resolution.
• Time Management: Ability to manage a dynamic workload with many concurrent tasks, prioritizing effectively to meet deadlines.
• Quality Management: Commitment to managing, monitoring, and improving the quality of the tech support process, contributing to continuous improvement initiatives.

Preferred Qualifications

While not mandatory, the following experiences and skills are highly desirable and will be considered an asset:

• Banking Live-Chat Experience: Previous experience in banking live-chat support would be highly beneficial.
• Technical Support Experience: Background in technical support, especially in the financial or banking sector.
• Dialogflow Experience: Familiarity with Dialogflow or similar technologies.
• Mobile Platforms Experience: Experience with various mobile phone platforms, particularly iOS and Android.
• Project Management Experience: Basic knowledge of project management principles and practices.
• US Banking System Knowledge: Understanding of the US banking system and experience working with US-based customers.

Career Growth and Learning Opportunities

At arenaflex, we believe in the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to a range of learning opportunities, including community of practice sessions, regular knowledge sharing among colleagues, and training programs designed to enhance your technical and soft skills. Our goal is to support your career aspirations, whether that involves advancing within the technical support team or exploring other roles within the company.

Work Environment and Company Culture

arenaflex prides itself on its friendly, easy-going, and international team environment. We foster a culture of collaboration, innovation, and mutual respect, where every team member feels valued and supported. Our fully remote work setup allows for flexibility and work-life balance, and we encourage open communication, feedback, and ideas from all team members.

Compensation, Perks, and Benefits

We offer a competitive salary package and a range of benefits designed to support your well-being and career growth. These include:

• Fully Remote Work: Enjoy the flexibility of working from anywhere, with the opportunity to create your ideal work environment.
• Long-term Employment: We are committed to long-term relationships with our team members, offering stability and security.
• Competitive Salary: A salary that reflects your skills, experience, and contributions to the team.
• Community of Practice: Regular knowledge sharing and collaboration with colleagues to enhance your skills and stay updated on industry trends.
• Internet Compensation: A monthly internet compensation package to support your remote work setup.
• Friendly and International Team: Be part of a diverse, supportive team that values your input and contributions.

Conclusion and Call to Action

If you are a motivated, tech-savvy individual with a passion for delivering exceptional customer service and a keen interest in the banking and financial technology sector, we invite you to apply for the Junior Technical Support Specialist position at arenaflex. This role offers a unique blend of technical challenge, opportunities for growth, and the satisfaction of making a real difference in the lives of our clients and their end-users. Join our dynamic team and embark on a rewarding career journey with a leader in mobile and online banking technology. Apply now and take the first step towards an exciting and fulfilling career with arenaflex.