Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. We are passionate about leveraging technology to make a positive impact on people's lives. As a key player in the industry, we are committed to delivering high-quality services that exceed our customers' expectations. Our team is comprised of talented individuals who share our vision and are dedicated to making a difference. We are now seeking an experienced Service Desk Specialist and Live Chat Agent to join our team and contribute to the success of our mobile application, myColorado.

Job Overview

We are looking for a highly skilled and motivated Service Desk Specialist and Live Chat Agent to provide critical assistance to our customers and ensure the smooth operation of our mobile application. As a remote worker based in Colorado, you will be part of a dynamic team that is passionate about technology and committed to delivering exceptional customer experiences. If you have a strong background in mobile application support, excellent communication skills, and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Service Desk Specialist and Live Chat Agent at arenaflex, your key responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application, myColorado, via live chat and other communication channels
• Troubleshooting, reproducing, reporting, and resolving technical issues in both iOS and Android operating systems
• Installing myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into our required tracking system
• Collaborating with our technical team to resolve complex technical issues and improve our mobile application
• Providing excellent customer service and ensuring that our customers' issues are resolved in a timely and professional manner

Minimum Qualifications

To be considered for this role, you must have:

• One year of professional experience in an occupational field related to mobile application support, or
• An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

We also consider substitutions, including:

• Additional, appropriate paid or unpaid experience that can substitute for the required education on a year-for-year basis
• Additional appropriate education that can substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position, which can be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we prefer candidates with:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Knowledge of Apple and Google Play Store
• Experience with diagnostic tools and knowledge of a diverse range of mobile device makes and models

Skills and Competencies

To be successful in this role, you must possess:

• Excellent communication and interpersonal skills
• Strong technical skills, including knowledge of mobile operating systems and applications
• Ability to troubleshoot and resolve technical issues in a timely and professional manner
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide excellent support to our customers

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Service Desk Specialist and Live Chat Agent, you will have access to:

• Ongoing training and development opportunities to enhance your technical and customer service skills
• Opportunities to work on complex technical projects and collaborate with our technical team
• A dynamic and supportive work environment that encourages innovation and creativity
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

arenaflex is a remote-friendly organization that values flexibility and work-life balance. As a remote worker based in Colorado, you will be part of a distributed team that is passionate about technology and committed to delivering exceptional customer experiences. Our company culture is built on the values of innovation, collaboration, and customer satisfaction. We believe in creating a work environment that is inclusive, supportive, and empowering, and we are committed to making a positive impact on our customers and the communities we serve.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range that reflects your experience and qualifications. We also offer a range of perks and benefits, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Access to the latest technology and tools

Conclusion

If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity to join our team as a Service Desk Specialist and Live Chat Agent. At arenaflex, we are committed to delivering exceptional customer experiences and making a positive impact on our customers and the communities we serve. We look forward to hearing from you and exploring how you can contribute to our team's success.