**Experienced Project Management Professional – Remote Customer Service Operations**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences, and we're looking for a talented Project Management Professional to join our Reservations team as a RES PMO Task Director. This is an exciting opportunity to be part of a dynamic team that's shaping the future of customer service. **About arenaflex** arenaflex is a leading airline that's committed to providing unparalleled customer experiences. We're constantly innovating and pushing the boundaries of what's possible in the industry. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this journey. **The Role** As a RES PMO Task Director, you'll play a critical role in leading the project management of high-priority initiatives across the RES division. You'll work closely with cross-functional teams to drive business-critical projects, ensuring timely delivery and successful outcomes. Your expertise will be instrumental in shaping the future of customer service at arenaflex. **Key Responsibilities** * Lead the project management of high-priority initiatives across the RES division, including organizing tasks from project inception to execution and conclusion * Develop and maintain project artifacts, including project plans, contracts, risk and issue logs, and dashboards * Manage multiple simultaneous projects of varying complexity and priority, across different teams and stakeholders * Foster a positive and inclusive team culture, ensuring areas of strength and opportunities for growth are identified and addressed * Develop and implement effective communication strategies, exercises, and projects that result in optimal dissemination of information and communication consistency * Support the development of business cases, prioritization, and divisional portfolio management * Maintain and establish strong relationships and feedback loops between leaders, functional partners, and cross-divisional teams * Support the growth and development of the RES PMO capability and the establishment of a Center of Excellence for portfolio management **What You Need to Succeed** * Exceptional organizational, coordination, and creative problem-solving skills * Proven track record of success in managing and delivering multiple projects of varying sizes and complexity * Unparalleled communication and interpersonal skills, with the ability to work across the organization and build and manage relationships with partners and senior leadership * Ability to lead and work independently and within a team * Capability in written and oral communication, with the ability to produce concise reports for executive presentations * Should perform acceptably in their current position * Models arenaflex's Standards of the Street, guiding principles, and health-conscious behaviors * Where allowed by relevant regulation, you have received or will receive the COVID-19 vaccination by the date of hire to be considered for U.S.-based work, while possibly not already employed by arenaflex, Inc. * Regularly focuses on the health and safety of self, others, and personal information * Embraces diverse individuals, thinking, and styles * Has a high school diploma, GED, or high school equivalency * Is at least 18 years old and has approval to work in the US **What Will Give You an Edge (Preferred Capabilities)** * Project Management Professional (PMP) certification or experience managing projects according to Project Management Institute (PMI) principles * Experience with PowerApps, Sharepoint, and project management software is highly desired * Appreciates working in a high-profile environment with fluid needs, ambiguity, and aggressive timelines **Why Join arenaflex?** * arenaflex is a leading airline that's committed to providing unparalleled customer experiences * Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this journey * We offer a dynamic and inclusive work environment that fosters growth and development * Our benefits package includes competitive salaries, health insurance, retirement plans, and paid time off * We're committed to diversity, equity, and inclusion, and we welcome applications from diverse candidates **How to Apply** If you're a motivated and experienced project management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job