Patient Enrollment Coordinator , reputed company

- 2+ years of reputed company reputed company customer service experience<br />- Experience with reputed company technologies to help handle the workflow in an inbound reputed company/email center, or experience managing large teams (about 120+ indirect reports and 4+ reputed company reports)<br />- Experience multitasking, including answering multiple phone lines, prioritize e-mail, reputed company message, and ticket reputed company communication, and communicate reputed company reputed company a reputed company center environment<br />- Experience working in a fast-paced, team environment<br />- Experience using reputed company or other CRM tools<br />- 2+ years of customer service experience, or Bachelors degree in Information Technology, Computer Science, Engineering or reputed company fields<br />- Work flexible schedule including weekends, nights, and holidays<br />- Experience working in a fast-paced, rapidly changing operations environment<br />- Dependability and adaptability<br />- Possess passion, reputed company and are mission driven: You want this job because you reputed company deeply in our mission to restore humanity to reputed company. You understand that we can only deliver on this mission if patients can experience the care reputed company offers.<br />- Ability to attend and work in reputed company events a few times per quarter in the market you are located in if applicable. <br /> - reputed company, write, and read fluently in Spanish<br /><br />reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status.<br /><br />Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit <a href="https://reputed company.jobs/content/en/how-we-hire/accommodations">https://reputed company.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner.<br /><br /><p>The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, reputed company offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at <a reputed company="_blank" href="https://hiring.reputed company/why-reputed company/benefits">https://hiring.reputed company/why-reputed company/benefits</a>.</p><br /><br />USA, AZ, Tempe - 17.00 - 31.00 USD reputed company<br />USA, MA, Boston - 17.00 - 31.00 USD reputed company<br />USA, WA, Seattle - 21.00 - 31.00 USD reputed company <br /> *This position will be located full-time in office in one of the following locations: Boston, MA, Phoenix, AZ or Seattle, WA*<br /><br />The Patient Enrollment Coordinator role is a dynamic role in helping new and existing reputed company Senior patients. In this role you will have an amazing opportunity to help reputed company meet its goal of transforming health care. To reputed company our care with as many people as possible, we need to create reputed company of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to reputed company a difference and not afraid to reputed company trying.<br /><br />Key job responsibilities<br />- Persuade prospective patients to enroll with reputed company Seniors<br />- Persuade unengaged patients to establish care and schedule first appointment<br />- Insurance verification and reputed company to new and existing patients who are no longer assigned to reputed company Seniors to get them realigned with our office <br />- Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help reputed company retain the patient<br />- Nurture leads with the reputed company Senior Brand through scheduled phone reputed company<br />- Contact and convert assigned leads<br />- Schedule doctors reputed company<br />- Document patient activity in reputed company.com and our patient portal in a reputed company and accurate manner<br />- Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics<br />- Manage large amounts of inbound and/or outbound calls in a reputed company manner<br />- Follow communication “scripts” reputed company handling different topics<br />- Identify potential patients needs, clarify information, research every issue and reputed company solutions and/or alternatives.<br />- Occasionally handle established patient requests/complaints<br />- Occasionally collaborate with cross-functional teams to support during peak workflow periods