Experienced Customer Care Representative – Airline Operations and Client Service Expert

Introduction to arenaflex

arenaflex is a leading player in the aviation industry, dedicated to providing exceptional customer experiences and operational excellence. As a dynamic and innovative company, we are committed to fostering a culture of collaboration, diversity, and continuous learning. Our team is passionate about delivering top-notch service, and we are seeking talented individuals to join our ranks. If you are eager to launch your career in the airline industry and make a meaningful impact, we invite you to explore this exciting opportunity.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our Operations and Customer Center (OCC) team. As a key member of our team, you will play a vital role in supporting our 24/7 operations, working closely with aviation experts to drive business solutions and ensure seamless customer experiences. This is an exceptional opportunity to gain hands-on experience in the airline industry, develop your skills, and build a strong foundation for a successful career.

Key Responsibilities

• Collaborate with cross-functional teams to resolve operational challenges and improve customer satisfaction
• Utilize data analysis and problem-solving skills to drive business decisions and optimize processes
• Work with various OCC teams, including Load Control Center and Fuel Strategy, to support airline operations and customer service
• Develop and implement applications and efficiencies to reduce workload and enhance team productivity
• Conduct research and analysis to inform strategic decisions and drive business growth
• Communicate effectively with colleagues, stakeholders, and customers to ensure seamless operations and exceptional service

Essential Qualifications

To succeed in this role, you should possess the following essential qualifications:

• Currently pursuing a Bachelor's degree in Computer Science, Mathematics, Economics, Industrial Engineering, Aviation Management, or a related field
• Availability to work for at least three alternating semesters in Atlanta, GA, with a Monday through Friday 8AM - 5PM schedule
• Enrollment with an educational institution throughout the term of the co-op program
• Willingness to learn new skills, take calculated risks, and adapt to changing situations
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Comfort working in team and individual settings, with a strong focus on collaboration and teamwork
• High school diploma, GED, or equivalent required
• At least 18 years old and authorized to work in the US

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Familiarity with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint
• Knowledge of airline operations, scheduling, and planning
• Leadership experience, including student and community organizations
• Passion for a future career in the aviation industry and serving customers

Career Growth and Development

At arenaflex, we are committed to supporting the growth and development of our team members. As a co-op student, you will have access to:

• Mentorship and coaching from experienced professionals
• Opportunities for networking and building relationships within the industry
• Professional development workshops and training sessions
• Feedback and performance evaluations to help you grow and improve

Work Environment and Culture

arenaflex is dedicated to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in the communities we serve. As a member of our team, you can expect:

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• A culture that values diversity, equity, and inclusion
• Recognition and rewards for outstanding performance and contributions

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $35-45 per year. Additionally, you will be eligible for a range of benefits, including:

• Comprehensive health insurance
• Retirement savings plan
• Professional development opportunities
• Access to exclusive employee discounts and perks

Conclusion

If you are a motivated and customer-focused individual looking to launch your career in the airline industry, we encourage you to apply for this exciting opportunity. As a co-op student at arenaflex, you will have the chance to gain hands-on experience, develop your skills, and build a strong foundation for a successful career. Don't miss out on this opportunity to join our dynamic team and contribute to delivering exceptional customer experiences. Apply now to take the first step towards an exciting and rewarding career with arenaflex!