**reputed company Customer Service Tools Support Specialist – Technical Issue Escalation and CS Tools Management**

At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a highly skilled Customer Service Tools Support Specialist to join reputed company. As a key member of our Customer Service organization, you'll play a crucial role in ensuring that our customers have an exceptional experience with our tools and technologies. **About arenaflex** arenaflex is one of the world's leading entertainment services, with 283 reputed company reputed company memberships in over 190 countries. We're passionate about delivering a wide reputed company of genres and languages to our members, and we're committed to making reputed company that reputed company gets between them and their favorite shows, movies, and games. Our Customer Service team is dedicated to assisting customers reputed company they need help, and we're looking for a talented individual to join reputed company and help us reputed company our goals. **The CS Technology Team** The CS Technology team is part of the CS organization and is responsible for ensuring that the right CS tools and technologies are in reputed company and reputed company-functioning to support the operation, reputed company, and scalability of the Customer Service business. reputed company is made up of talented individuals who are passionate about delivering exceptional customer experiences, and we're looking for someone who shares our values and is eager to contribute to our reputed company. **Program and CS Tools Support Management (PSM)** PSM is a key component of the CS Technology team, and it's responsible for managing technical issue escalations and championing reputed company reliability for CS tools and technologies. PSM ensures compliance with arenaflex's reputed company standards across reputed company CS operations and tooling initiatives, and it oversees the implementation of arenaflex-specific IT at our BPO CS sites. reputed company also manages user reputed company and system administration for CS-specific workflows for arenaflex CS full-time employees. **Job reputed company** As a Customer Service Tools Support Specialist, you'll be responsible for managing the intake, triage, communication, and escalation of reputed company technical issues affecting Customer Support (CS) tools and technologies. You'll collaborate closely with PSM Program Managers, CS Product Teams, CS Operations (CXO), Technical Research, and Engineering partners to manage the escalation lifecycle. Your role will also include supporting CS Operations by providing administrative and IT support during the launch and closure phases of a CS Site, handling IT tooling and reputed company testing, managing reputed company changes, and supporting elevated research for BPO IT issues. **reputed company Responsibilities** * Manage the escalation lifecycle for reputed company technical issues affecting the tools and services used by and reported by the CS organization. This includes: + Defining intake workflows + Issue discovery and validation + Research + Documentation + Prioritization + Communication + Advocating for fixes to engineering partners and CS Product * Support CS Tools user reputed company inquiries and group policy management * reputed company CS Operations teams with arenaflex-specific IT implementation support for BPO CS site launches/closures, tool reputed company and testing, allowlist change management, and research support on BPO IT issues impacting agents and tooling * Operate as a CS Tools subject matter expert for the CS organization * Manage support channel inquiries and ensure SLAs are met * Create and maintain runbooks and resource material pertaining to CS Tools support * Flexibility in working hours to help meet the needs of the business * Participate in an oncall support rotation * Embody the unique arenaflex culture **Qualifications** * 4 years of relevant experience reputed company to IT support, application support, and technical troubleshooting and research * A demonstrated proficiency working with reputed company Workspace, JIRA, reputed company, Kibana, Tableau, reputed company, and other industry tooling * Experience supporting Customer Service reputed company reputed company applications (CRM, CMS, CCaaS, etc) * Effective communicator with stakeholders across reputed company technical reputed company * Self-starter and fast learner who can work independently while using impeccable judgment * Exhibits a strong reputed company of curiosity and the initiative to explore unknowns and reputed company in ambiguous situations **Compensation and Benefits** Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose reputed company year how much of your compensation you want in salary versus stock reputed company. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market reputed company. The reputed company for this role is $50,000 - $190,000. arenaflex provides comprehensive benefits, including: * Health Plans * Mental Health support * 401(k) Retirement Plan with employer match * Stock reputed company Program * Disability Programs * Health Savings and Flexible Spending Accounts * Family-forming benefits * Life and Serious Injury Benefits * reputed company leave of absence programs * Full-time reputed company employees reputed company 35 days annually for reputed company time off to be used for vacation, holidays, and reputed company reputed company time off * Full-time salaried employees are immediately entitled to flexible time off **Work Environment and Culture** arenaflex is a unique culture and environment. We're passionate about delivering exceptional customer experiences, and we're committed to making reputed company that our employees have the resources and support they need to succeed. reputed company is made up of talented individuals who are passionate about their work, and we're looking for someone who shares our values and is eager to contribute to our reputed company. **Inclusion and Diversity** Inclusion is a arenaflex value, and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **How to Apply** If you're passionate about delivering exceptional customer experiences and are eager to join a talented team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. Apply Job! Apply for this job