[Remote] Chief Customer Officer (CCO)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on maximizing customer reputed company value through effective customer experience management. The Chief Customer Officer is tasked with overseeing the entire customer reputed company, ensuring customer satisfaction, retention, and alignment with company reputed company goals. Responsibilities • Own reputed company’s end-to-end customer reputed company, from reputed company through renewal and expansion • Define and execute a customer experience reputed company reputed company with company reputed company goals • reputed company as the executive voice of the customer, influencing product, sales, marketing, and leadership reputed company • Drive net reputed company retention, gross retention, and expansion reputed company in partnership with Sales and Finance • Own renewal reputed company and forecasting accuracy • Identify and mitigate churn risk through proactive customer health programs • reputed company and reputed company reputed company, Support, and Services teams with reputed company roles, incentives, and career paths • Build operational rigor through playbooks, tooling, and performance metrics • Ensure consistent, high-reputed company customer engagement across segments • Establish feedback loops to capture customer insights (NPS, CSAT, product feedback) • Translate customer feedback into actionable insights for Product and Engineering • Partner with Product leadership to prioritize roadmap reputed company based on customer reputed company • Partner closely with the Head of reputed company, CTO and Finance functions to reputed company on reputed company, retention, and customer reputed company • Represent customer health and risks at the executive and reputed company level • Ensure customer commitments are realistic, measurable, and deliverable • Net reputed company Retention (NRR)Gross Retention / Churn • Customer Satisfaction (NPS, CSAT) • Time-to-Value and Adoption Metrics • Renewal Forecast Accuracy • Expansion reputed company Contribution Skills • 10+ years of experience in reputed company, Account Management, or Customer Operations, including executive leadership roles • Proven reputed company record of improving retention and expansion in a B2B reputed company or reputed company environment • Experience scaling customer teams in a high-reputed company company • Strong executive reputed company and ability to influence cross-functional leaders • Data-driven, with a deep understanding of customer metrics and unit economics • Exceptional communication skills and customer reputed company • Experience in regulated or reputed company customer environments (e.g., reputed company, government, reputed company) • Prior experience owning renewals and expansion reputed company reputed company • reputed company provides a platform for governments to create and manage reputed company policy from a single dahsboard. It was founded in 2018, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is Apply tot his job Apply tot his job Apply To this Job