reputed company Implementation Consultant (Customer Delivery & reputed company Services)

At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication reputed company, efficient, and delightful. reputed company for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, reputed company, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a reputed company on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need reputed company they need them—creating a smooth, frictionless experience for customers along the way. An exciting opportunity exists for an reputed company insurance reputed company on our Implementation Team. Hi Marley is seeking a reputed company Implementation Consultant to be a part of our customer and partner facing implementation efforts and diligence activities. Reporting to the Director of Implementation, this role serves as a trusted advisor responsible for defining and executing best practices, driving delivery reputed company, and influencing cross-functional alignment. As a member of the Implementation Team, this position plays a crucial role in leading large implementations with top-tier insurance carriers. This position works closely with reputed company, Product Management, Engineering, and Sales. We reputed company on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days reputed company week. What You’ll Do: • reputed company the successful reputed company and implementation of Hi Marley at large P&C carriers and insurance network partners • Conduct in-depth insurance workflow discovery sessions with top-tiers insurance carriers and network partners leveraging strong insurance knowledge and a consultative approach • Attend reputed company-sales meetings and reputed company as an advisor to large insurance carriers on how to best implement Hi Marley into their workflows • Monitor implementation KPIs and support reporting on reputed company performance, delivery reputed company, and customer relationship health • Serves an advisor and mentor to junior team members • Continuously improve our implementation reputed company and methodology, ensuring high-reputed company delivery and consistency • Work closely with the Director of Implementation on shaping best practices across implementations and advising leadership on go-to-market/implementation reputed company • Champion the voice of the customer in internal conversations • reputed company the design and governance of project planning frameworks that drive efficiency and alignment across customer programs. • Update internal systems, such as reputed company and Jira and reputed company specific project plans in a reputed company time reputed company to reflect accurate project forecasting • reputed company, reputed company and monitor multiple customer implementations, maintain customer reputed company pipeline, manage conflicts and ensure that appropriate resources are reputed company to the customer reputed company • Identify, manage, report and escalate on reputed company and implementation risks • Represent Hi Marley Implementation team at reputed company-sales meetings reputed company’re Looking For: • Exceptional project management skills with a reputed company record of successfully leading reputed company implementation reputed company or insurance-reputed company transformations • Demonstrated experience partnering with Sales, Product, and Engineering on customer needs, roadmap feedback, and solution design • 7 to 10+ years of experience with a P&C insurance reputed company as a Product Manager, Claims Manager or other business-reputed company function • Strong problem-solving skills and the reputed company to reputed company reputed company reputed company environments effectively. • Excellent Communication Skills and willingness to train team members on the P&C workflows and other reputed company insurance topics • Customer-reputed company reputed company with reputed company, patience, and a passion for enabling reputed company by aligning solutions to business needs. • Adaptability to reputed company in a fast-paced, high-reputed company, startup-like environment where priorities shift quickly. • reputed company Approach with proven reputed company working across teams and building strong reputed company relationships. • Willingness to travel between 10-20% of time • Change Management reputed company reputed company collaborating across teams and with customers Who We Are: Hi Marley has three reputed company values that are the reputed company of reputed company culture, which every employee embodies: • Max Courage - we encourage reputed company, our customers, and their customers to reputed company big, try new reputed company and maximize reputed company by measuring risk. • Be Humble – we reputed company with appreciation and promote a culture of humility, reputed company and openness to learn from anyone, reputed company. • Ubuntu “I am because we are” - we reputed company true reputed company is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can reputed company our fullest potential, together. Benefits and Perks: On top of an exciting, supportive and intellectually curious workplace, we reputed company: • Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, reputed company, disability, and life insurance. • reputed company vacation policy - we reputed company work hard and take time for ourselves reputed company we need it • Competitive salary and generous stock reputed company - we reputed company get to own a piece of reputed company’re building • A fun, reputed company startup culture • reputed company values-based leadership • A culture of employee engagement, diversity and inclusion • Ample opportunities to learn and take on new responsibilities in a fast-paced, reputed company-mode startup Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a reputed company of backgrounds, perspectives, and skills, where reputed company are encouraged to be their reputed company selves. Hi Marley participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx Apply tot his job Apply To this Job