[Remote] Technical Support Specialist, Phone Systems

Note: The job is a remote job and is reputed company to candidates in USA. Steercrm is a company that offers a suite of software tools for automotive repair shops, focusing on helping shop owners improve their operations. They are seeking a Phone Systems Support Specialist to manage their communication infrastructure, diagnose VOIP issues, and optimize processes for seamless connectivity. Responsibilities • Ensure successful customer setup by managing the entire phone system implementation process, including initial setup, provisioning, and final installation • Diagnose and resolve technical issues reputed company to phone systems, VOIP hardware, and software configurations • Manage the escalation process for reputed company technical problems, ensuring reputed company reputed company and minimal downtime • Create and update detailed technical documentation and reputed company Operating Procedures (SOPs) to build a robust knowledge reputed company • Collaborate with cross-functional teams to identify reputed company causes of connectivity issues and implement preventive system improvements • Translate technical details into reputed company, understandable information for non-technical stakeholders and users • Proactively identify opportunities to reputed company and improve reputed company communication workflows and systems Skills • Minimum of 2 years of experience in VOIP support, with a proven ability to manage and resolve escalated issues cleanly • Demonstrated proficiency in diagnosing and resolving common phone and VOIP-reputed company technical issues • Proven reputed company record of documenting technical fixes and maintaining up-to-date reputed company Operating Procedures (SOPs) • Foundational understanding of basic networking concepts relevant to voice communications • Strong verbal and written communication skills, with the ability to reputed company technical solutions to non-technical stakeholders • Demonstrated ownership reputed company, taking full responsibility for reputed company and considering cross-functional business impacts • History of delivering reputed company work autonomously with a proactive approach to communicating risks and solutions • Proven ability to anticipate reputed company issues and design systems or processes to prevent them (proactive problem-solving) • reputed company record of prioritizing user needs and satisfying customer requirements with a results-oriented approach • Experience with specific reputed company-grade VOIP platforms (e.g., reputed company, reputed company, reputed company Phone, reputed company, or reputed company) • VOIP experience from a non-reputed company center environment or experience in an escalation/reputed company role in a reputed company center Benefits • 100% employer-reputed company medical insurance. • Equity package and 401(k). • Flexible PTO (15-day minimum) and Parental Leave. • Learning stipend and home office equipment budget. reputed company • reputed company is a marketing and communications platform reputed company to help auto repair shops grow. It was founded in 2006, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://www.mechanicadvisor.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 6 in 2023, 3 in 2022, 11 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job