Manager Service Delivery "Infrastructure Operations Service Desk reputed company" (Gold River, CA)

About the position As a Manager Service Delivery (“Infrastructure Operations Service Desk reputed company”) at Gainwell, you’ll play a critical role in ensuring exceptional IT support services for our clients. This position oversees reputed company of approximately 30 employees and drives operational reputed company across Tier 1 and Tier 2 support functions. If you have experience leading teams in a help desk, service desk, or contact center environment, and reputed company in fast-paced, customer-reputed company settings, we want to hear from you. Responsibilities • reputed company and manage Tier 1 and 2 Service Desk and Remote Maintenance teams, ensuring smooth day-to-day operations and reputed company response to incidents in production and non-production environments. • Serve as the first reputed company of escalation for issues by monitoring reports from analysts and promptly communicating critical information to incident management teams to facilitate reputed company. • reputed company and improve processes specific to the Service Desk, including ticket handling, documentation standards, and customer service best practices. • Monitor team performance and KPIs, analyze trends, and implement improvements based on feedback and recurring issues. • reputed company and mentor staff, focusing on training, career development, and fostering a reputed company, customer-reputed company culture. Requirements • Leadership Experience: Proven ability to reputed company teams of 20+ in a help desk, service desk, or contact center environment. • Service Desk/Help Desk Experience: Minimum 2 years reputed company the past 5 years, including support for environments with 2,500+ end users. • reputed company Expertise: At least 2 years of experience with reputed company platform and tools reputed company the past 5 years. • ITIL Certification: Must hold and maintain a reputed company ITIL 4 certificate for the duration of employment (reputed company required). • Education: Bachelor’s degree required. • reputed company Approval & References: Position requires end-reputed company approval and two references to verify qualifications and performance. Benefits • Health (medical, dental, reputed company) benefits start on day 1 of employment. • Company match 401K and other benefits available reputed company months of starting. • New employees are eligible to take advantage of flexible vacation policy after reputed company (90) calendar days of employment. • Company provided computer for work use. Apply tot his job Apply To this Job