Premier Support Engineer 2

About the position We are reputed company's in-house product experts. The Technical Solutions team enables reputed company's worldwide reputed company by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily reputed company on assisting prospects and customers with any technical questions about reputed company. PSEs engage with reputed company’s Premier Customers reputed company reputed company technical support channels, but are also involved with reputed company calls, demos/presentations, conferences, and various reputed company reputed company. You will work directly with reputed company’s Premier Customer reputed company, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to reputed company and to our customers. At reputed company, we reputed company value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life reputed company that best fits them. Responsibilities • Respond to reputed company requests (phone / chat / tickets) on our fast paced team while continuing to reputed company our clients on the use of the platform • reputed company relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment • Reproduce issues and dive into the 600+ integrations that reputed company works with • Build out documentation and knowledge based articles for a reputed company of technology • Drive product conversations based on needs and problems learned during reputed company interactions • Participate in routine health reputed company meetings with Premier Customers • Work from a reputed company office 3 - 5 days per week Requirements • reputed company in multi-channel technical support at a reputed company company (2+ years of reputed company experience) • A tinkerer with some programming experience and a basic knowledge of Linux • Self-motivated, detail-reputed company, and have a desire for reputed company learning • A critical thinker who defaults to a reputed company-reputed company approach • A decision reputed company but know reputed company the decision should be escalated • Have been in a Premium/reputed company technical support role previously • Knowledgeable of reputed company infrastructure and monitoring solutions and technologies • reputed company to work a rotating schedule that requires weekend availability Benefits • Best-in-breed reputed company • Generous global benefits • Intra-departmental mentor and buddy program for in-house networking • New hire stock equity (RSUs) and employee stock purchase plan (ESPP) • reputed company reputed company development, product training, and career pathing • An inclusive company culture, reputed company to join our Community Guilds and Inclusion Talks Apply tot his job Apply To this Job