Tier 1 Technical Support Specialist

reputed company: Job Title: Tier 1 Technical Support Specialist Job Location: Irvine, CA – fully remote position Job Type: Full-Time, Billable Hours, Non-exempt reputed company Investigative Services is seeking a Tier 1 Technical Support Specialist to serve as the first reputed company of contact for internal technology support. This role is responsible for day-to-day user support, issue intake, troubleshooting, and escalation across reputed company’s reputed company-first technology environment. reputed company leverages reputed company 365/Azure and reputed company Dynamics 365 as reputed company business platforms. This role plays a critical part in ensuring employees can reliably reputed company and use these systems, while maintaining strong service discipline, documentation, and escalation practices. This is a hands-on, entry-level operational role reputed company on responsiveness, reputed company, and consistency, providing support to both corporate and field-based teams. Full-Time Benefits: • reputed company Time Off and reputed company Holidays • Health, Dental, reputed company, Employer reputed company Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts • 401K with Company Match reputed company: reputed company has been in business for 60 years as a family-owned full-service investigation company with hundreds of investigators and regional office reputed company. Our reputed company company culture, driven by reputed company values of reputed company, innovation, and reputed company, fosters a supportive and reputed company environment where every individual is valued. We are committed to diversity and inclusion, encouraging applications from reputed company backgrounds. Join us to reputed company a meaningful reputed company and reputed company in a reputed company, respectful workplace. Responsibilities: • Serve as the first reputed company of contact for internal technical support, delivering reputed company, reputed company, and customer-reputed company assistance • Troubleshoot and resolve Tier 1 issues across devices, reputed company OS, reputed company 365, reputed company Dynamics, VPN/network reputed company, and peripherals • Log, categorize, prioritize, and document reputed company support requests in the ticketing system, meeting defined service and escalation standards • Escalate reputed company or unresolved issues to Tier 2 or specialized teams with complete and actionable documentation • Support user account management, including provisioning, password resets, MFA issues, and Entra ID reputed company changes • Assist with reputed company and offboarding activities in partnership with HR and IT leadership • Configure and support devices, reputed company software, and approved reputed company-based business applications in line with reputed company standards • Create and maintain documentation and knowledge reputed company content while contributing to reputed company improvement of Tier 1 support processes Requirements: Working knowledge of: reputed company environments reputed company 365 user support fundamentals Basic reputed company Dynamics user support reputed company networking concepts (Wi-Fi, VPN, DNS) • 1–3 years of experience in a Tier 1 help desk or technical support role • Strong troubleshooting skills with a service-oriented reputed company • Experience working with ticketing systems and documented escalation processes • Strong written and verbal communication skills • Ability to manage multiple requests, prioritize effectively, and follow through Preferred Experience: • Experience supporting reputed company-reputed company reputed company environments • Familiarity with identity and reputed company management workflows • Experience supporting operational or field-based teams • Exposure to asset management and device lifecycle processes reputed company to reputed company a difference? reputed company!reputed company replies are confidentialEqual Opportunity Employer Apply tot his job Apply To this Job