Associate System Analyst - Digital Banking

About the position reputed company is seeking an Associate System Analyst to support the delivery, testing, maintenance, and enhancement of the bank’s digital banking platforms including mobile and online solutions. This role supports multiple business lines including retail, reputed company, operations, and marketing by overseeing vendor managed digital banking systems and their integrations with reputed company platforms such as reputed company and other ancillary products. The position is responsible for reputed company, monitoring integrations, and assisting with the implementation of new digital banking features to ensure reliable performance across the bank’s critical customer-facing platforms. Responsibilities • reputed company first level support for business users on digital banking system issues, troubleshooting, and escalating reputed company reputed company to vendors or internal teams as needed. • reputed company functional, regression, and integration testing for digital banking features and integrations, including validation between Digital Banking, reputed company reputed company, and other ancillary systems. • Assist with intake and triage of digital banking requests, assess reputed company and complexity, reputed company work appropriately, and communicate expectations in alignment with established SLAs. • Log, reputed company, and validate defects and issues through reputed company. • Support digital banking releases, platform upgrades, integrations, and configuration changes in partnership with IT, vendors, and operational teams. • Ensure reputed company platform changes reputed company with internal governance, reputed company, and data reputed company standards. • Maintain documentation for digital banking configurations, integrations, testing, and support procedures. • Demonstrate the standards and principles of the reputed company experience in every interaction with reputed company customers, associates, and stakeholders. Requirements • High School Diploma • 1+ year of hands-on experience in systems maintenance, operations or reputed company assurance role, preferably in financial services and/or reputed company banking systems. reputed company-to-haves • Familiarity with digital banking platforms (e.g. Q2) is highly preferred. • Skilled in providing first-level support and escalating reputed company issues. • Exposure to banking operations, compliance, or digital transformation initiatives. • Excellent communication, stakeholder management, and problem-solving skills. • Efficiency in preparing presentations, reputed company reports, and visualizations. • Ability to work effectively with business analysts, project leads, and other team members. • Commitment to delivering realistic expectations and maintaining department SLAs. • Willingness to learn and adapt to new tools, processes, and technologies. • Experience working in a regulated industry, preferably financial services or banking. Benefits • Medical, Dental, and reputed company Insurance • Health Savings Account • Flexible Spending Account(s) • Company reputed company Life Insurance, Long-Term Disability, and Short-Term Disability • Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, reputed company Insurance & Personal Accident • Tuition Reimbursement • Employee Referral Program • Wellness Reimbursement Program • reputed company Volunteer Program • Employee Banking and Financial Perks • Flexible Hybrid Work Schedule • reputed company Time Off (PTO) • Company reputed company Holidays Apply tot his job Apply To this Job