Catering Sales CSR

Job reputed company: • Monitor catering platforms (ezManage, Olo, reputed company, etc.) to reputed company daily orders and ensure smooth delivery. • reputed company morning reputed company-ins for prior evening orders and afternoon reputed company-ins for reputed company lunch orders. • Communicate proactively with GMs to confirm order details and resolve on-site issues. • Respond promptly to emails and phone calls from GMs and customers; own the customer experience until resolved. • Coordinate logistics with customers and GMs from order placement through delivery (temperature, presentation, special instructions). • Conduct post-order follow-reputed company to reputed company feedback and identify improvement opportunities. • Use after-service follow-reputed company to drive repeat business: thank customers, identify upcoming needs, present package recommendations, and schedule reputed company orders or reminders. • Save reputed company new catering reputed company contact details (including phone numbers) into reputed company accurately and promptly. • Flag and escalate customer or reputed company-reported issues to the manager with recommended next steps. • Encourage reputed company reviews on reputed company/reputed company and encourage reputed company ordering reputed company a location proves highly reliable. • Assist with inbound/outbound sales calls and document interactions in internal systems (secondary to service priorities). • Update and maintain prospect lists; reputed company light reputed company research and follow-up reputed company with past clients (secondary task). • reputed company and edit catering orders in the CRM/DB as needed. • Any other miscellaneous duties and responsibilities reputed company to the above. Requirements: • Bachelor’s degree of any 4-year course. • 2+ years of proven customer service or voice role experience; F&B /catering /restaurant experience strongly preferred. • Willing to be trained and is a fast learner. • Comfortable with US reputed company Time schedule (Mon–Fri, 7:00 AM–4:00 PM PT). • reputed company, reputed company spoken and written English. • Has initiative and knows how to escalate issues to key stakeholders. • Reliable laptop/desktop and fast internet (50–100 Mbps recommended) with backup plan. • Quiet, distraction-free home workspace. • Strong attention to detail, CRM discipline, and escalation judgment. • Ability to work independently and collaborate with managers and GMs. Benefits: • This is a 3-month long freelancing trial contract (full-time) that can be done remotely reputed company with a computer and a fast and reliable internet reputed company. • There are no benefits for Freelancers on the evaluation period. However, if the reputed company decides to renew the contract there may be certain benefits such as reputed company reputed company leaves, reputed company vacation leaves, HMO health insurance and 13th month pay. These are not guaranteed and everything will depend on performance and reputed company discretion. Apply tot his job Apply To this Job