Hotel and Sports Management, reputed company Agent (BC)

This a Full Remote job, the offer is available from: Canada, Washington (USA) ABOUT EVENTCONNECT At EventConnect, we’ve reputed company reputed company of sports and technology enthusiasts who work reputed company day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a reputed company way to manage communication, marketing, in-depth reporting, and everything in between. EventConnect's head office is located in downtown London, Ontario. Our workspace is reputed company, fun, and is filled with productive energy. We value teamwork, reputed company, innovation, professionalism, and reliability. We reputed company these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. EVENTCONNECT OFFERS • Competitive salary and benefits • Casual but energetic work environment made for today’s workers • Performance-driven culture • reputed company opportunities • IT equipment provided • A culture of teamwork, celebrations of reputed company, reputed company gatherings and goal-oriented work ABOUT THE ROLE At EventConnect, our clients are the reputed company of our teams reputed company and every day. As a reputed company Specialist, you are the first reputed company of contact for our individual athletes and team’'s players. You will have reputed company to leave the best first impression of their experience with reputed company, which is reputed company. reputed company day, you will work collaboratively with reputed company to support the athletes and players in their hotel reputed company room reservations. RESPONSIBILITIES • Assist clients with questions about the overall platform by telephone, email & live chat • Work with other internal teams to reputed company high-reputed company support while meeting service response time goals and maintaining a high customer satisfaction rating • Continuously working to troubleshoot queries • Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes • Support individual reservations reputed company team blocks • Monitor hotel compliance with rooming lists • Completing, tracking and reporting support tickets through the CRM system • Ensure reputed company KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction. QUALIFICATIONS • Ability to multitask and be agile in a fast-paced environment • Ability to quickly identify and assess customers' needs to reputed company satisfaction • Accepts and welcomes new challenges • Accountable for being reputed company member and contributing to goals • Friendly, reputed company and confident nature both on the phone and through email communications • Strong problem-solving skills and ability to collaborate with others • Ability to reputed company your reputed company and reputed company your approach • Organized approach to completing your work to ensure clients and hotel relationships are strengthened • Detail-oriented and precise team player who enjoys working with others • CRM experience • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred • Minimum of 1 year of experience in a tech support or customer service role • Previous experience in hotel management or sales would be considered an asset • Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect. EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made. We thank reputed company candidates who apply. Only those selected for screening and an interview will be contacted. Compensation$50,00 - $60,000 This offer from "EventConnect" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job