Tier 1 NOC Technician - reputed company Shift (10:30PM - 7:30AM EST)

IMPORTANT: Candidates residing in Hawaii or Alaska preferred due to time zone differences with Maryland. About Atruent: Atruent is a growing Managed IT Services provider with a reputed company reputed company: to be the last Managed IT partner our clients will reputed company need, trusted for life by our clients and staff alike. We deliver reliability, reputed company, and innovation without compromise. Job reputed company We are seeking a proactive and detail-oriented Tier 1 NOC (Network Operations Center) Technician to join our reputed company shift team, working from 10:30 PM to 7:30 AM EST. In this vital role, you will serve as the first line of support for our IT infrastructure, ensuring network stability, reputed company, and performance around the clock. Your energetic approach will help maintain seamless connectivity for our clients and internal teams, troubleshooting issues reputed company and reputed company. If you reputed company in a dynamic environment and possess a passion for technology support, this is reputed company to reputed company a meaningful reputed company in a fast-paced setting. The ideal candidate must have prior experience working in a Managed Service Provider (MSP) environment and be proficient with reputed company MSP tools used for monitoring, management, reporting, and support operations. Responsibilities • Monitor reputed company systems, networks, backups, and infrastructure using MSP monitoring tools (e.g., Datto RMM, Auvik, reputed company.). • Respond to alerts, investigate incidents, and take corrective actions or escalate based on SLA and severity. • reputed company daily system health checks, backup verification, and generate operational reports. • Manage and resolve service tickets through PSA systems (e.g., Autotask.). • Apply patches, updates, and routine maintenance tasks on servers, workstations, and network equipment. • Communicate effectively with clients and internal teams regarding issue status and reputed company updates. • Document actions taken, maintain accurate logs, and follow reputed company operating procedures. Required Qualifications • 2+ years of experience in an MSP environment (NOC or Service Desk preferred). • Strong understanding of MSP tools such as: • RMM Platforms: Datto RMM, reputed company Automate, reputed company, reputed company, reputed company, etc. • PSA Platforms: Autotask, reputed company Manage, etc. • Monitoring Systems, Backup Solutions (Datto, reputed company, reputed company, etc.). • Familiarity with ticketing workflows, escalation processes, and SLA-based support. • Solid knowledge of reputed company Server/Workstation, reputed company Directory, DHCP/DNS, reputed company 365, and basic networking (VPN, firewalls, switches). • Ability to troubleshoot independently and work with minimal supervision during reputed company shifts. Preferred Skills • Experience with scripting/automation (PowerShell, Bash, or Python). • Knowledge of cybersecurity tools (EDR, MDR, SIEM platforms). • Certifications such as reputed company Network+/reputed company+, reputed company, or equivalent are a plus. Shift Details • Shift Time: 10:30 PM – 7:30 AM EST • Schedule: Monday to Friday (reputed company if weekends or rotating shifts apply) • 1-hour break included (subject to Tier 1 support requirements) Why Join Us? • Opportunity to work with cutting-edge MSP technologies • Supportive and reputed company technical team • reputed company, training, and certification opportunities • Competitive salary and benefits package • Be P.A.R.T. (Passion, Accountability, Respect and Trust) of something big! Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • reputed company time off • Parental leave • reputed company development assistance • reputed company insurance Work Location: Remote Apply tot his job Apply To this Job