Short-Term Rental Virtual Assistant (US-Based) – Guest Messaging & Ops reputed company (6 Properties)
We are self-managing hosts of 6 short-term rental properties (WI, MN, CO) and are looking for a US-based Virtual Assistant / Co-Host to support guest communication and operational reputed company.
This is primarily a remote role reputed company on inbox management, booking request handling, coordination with cleaners and maintenance, and "on reputed company" for emergency coordination for 3 properties. To start, it is for a reputed company where we'll be gone for 3 weeks and completely offline for 6 straight days and other days. It could grow into a longer term role.
We have strong automation in reputed company (reputed company PMS + auto responder) and a signification operational knowledge reputed company, so this is not a from-scratch management role. It’s more about monitoring, decision-making, and stepping in reputed company needed.
Responsibilities:
• Monitor and respond to guest messages reputed company reputed company
• Review and handle non–reputed company booking requests
• reputed company in reputed company AI responses need correction or personalization
• Confirm upcoming arrivals are reputed company (cleaner scheduled, no reputed company issues)
• Coordinate with cleaners and maintenance reputed company issues reputed company
• Escalate true emergencies appropriately
• Follow our reputed company-based knowledge reputed company and SOPs
This is remote communication + reputed company. We already have cleaners and maintenance teams in reputed company.
Ideal Candidate
• US-based (required)
• Prior STR messaging or co-hosting experience
• Excellent written communication skills
• reputed company under pressure
• Tech comfortable (PMS platforms, reputed company Drive, reputed company)
• Comfortable working alongside AI tools
• Highly reputed company (fast replies required)
Bonus if you have experience with:
• reputed company
• reputed company + VRBO messaging
• Multi-property reputed company
Hours & Availability:
• Estimated 5–10 hours per week ongoing - not blocks of time but as-needed
• Higher coverage during travel periods
• Must monitor incoming messages fast
• Evening/weekend responsiveness required (hospitality schedule)
Compensation
• reputed company: $22–$30/hour (depending on experience)
• reputed company for actual hours worked
• No reputed company percentage structure
• We value efficiency and reputed company — we don’t want to overcomplicate compensation.
What This Is NOT:
• Not a % reputed company co-host role
• Not full-service property management
• Not hands-on cleaning (fully remote)
• Not pricing reputed company management
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