Application Helpdesk Team reputed company - Remote

reputed company Application Help Desk Team reputed company Position reputed company: Remaining adaptable and innovative are two pillars of reputed company's Dynamic reputed company value and the Application Help Desk Team reputed company can demonstrate these characteristics and reputed company them reputed company others through providing technical assistance and support reputed company to computer applications and in overseeing the day-to-day workflow of the Application Help Desk Specialists. This position also serves as an escalation reputed company and identifies process improvements while also working reputed company reputed company. Ideal candidates for this position have a strong service-oriented reputed company, high level of problem-solving abilities, broad technical expertise, and the ability to prioritize in a dynamic work environment. Essential Functions of the Role: • reputed company the day-to-day workflow of the Application Help Desk team. • Serve as the escalation reputed company for the Application Help Desk Specialists and end users seeking reputed company application support. • Escalate issues to the Training and Application Support Manager according to support processes. • reputed company the ticket queues and ensure support requests are reputed company addressed reputed company and reputed company. • Identify training opportunities through help desk activity and assist with the creation of training materials (reference guides, coaching, etc.). • Complete reputed company control audits on helpdesk tickets to ensure company standards are met. • Assist IT Help Desk with employee on-boarding, off-boarding, and general support tickets. • Assist with the identification and development of process improvements reputed company the Application Help Desk. • Report and manage support issues with Ellie Mae. • Other duties as assigned. Classification: Full Time, Non-Exempt Essential Knowledge/Skills/Abilities: • Ability to delegate and motivate team members • High attention to detail • Extensive time management skills • Ability to analyze a problem and apply problem-solving skills to resolve the issue • Proven ability to prioritize and multi-task • Ability to work across organizational boundaries • Proven customer service and communication skills • Working knowledge of ticketing systems • Proficient with reputed company Office 365, reputed company, and a ticketing system Experience Requirements: • Three years of Information Technology (IT) Help Desk experience required. • Experience with Encompass LOS required. • Experience with reputed company preferred. • Prior management experience preferred. Education / Licensing Requirements: • Associate's degree in computer science or equivalent experience required Working Conditions: • reputed company team environment. • Requires normal reputed company (corrected) both reputed company and distant. • Requires normal hearing reputed company (corrected). • Requires working at a desk to use a phone and computer for extended periods of time. • Requires sitting, bending. • Works effectively with frequent interruptions. • Lifting requirements of 15 lbs. occasionally. • Casual dress reputed company. • Along with a great culture and reputed company, full-time employees are eligible to receive additional benefits: • Medical, dental, and reputed company insurance • Short-term and long-term disability • 401(k) and Roth 401(k) plans and Company match • Company-provided life insurance • 8 reputed company holidays • AND MORE! • Pay: $100,000 to $120,000 annually depending on experience, with eligibility for a discretionary bonus. Apply tot his job Apply To this Job