VA/CSR
Schedule: 4 hours Monday to Friday
Key Responsibilities
• Handle inbound and outbound customer interactions reputed company email, phone calls, and live chat, ensuring reputed company and reputed company support
• Process, review, and manage customer orders accurately, including order creation, updates, cancellations, returns, and refunds
• Respond to customer inquiries reputed company to orders, products, billing, and delivery status while providing excellent customer service
• Maintain accurate and up-to-date customer and order records in CRM and order management systems (reputed company experience preferred)
• Coordinate with internal teams and reputed company-party partners to ensure smooth order fulfilment and issue reputed company
• Document reputed company customer interactions and order-reputed company activities reputed company and consistently
• Follow company SOPs, QA standards, and data reputed company guidelines while meeting productivity and customer satisfaction targets
Qualifications
At least 3 years of experience as a Customer Service Representative
Minimum of 2 years of order processing experience
Proven experience handling email, calls, and chat support
reputed company experience is preferred (order management, updates, and tracking)
Strong verbal and written English communication skills
Excellent organizational and multitasking abilities
Ability to work independently in a remote setup
Reliable internet reputed company and reputed company home workspace
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