**Experienced Customer Service Associate – Amazon Locker+ Retail Location**

**Job Summary:** Join the dedicated team at arenaflex that makes the return and pickup of packages convenient for our customers at our Locker retail locations. As an Experienced Customer Service Associate, you will be the face of arenaflex, providing exceptional customer service, resolving issues, and ensuring a seamless experience for our customers. If you're a people person with a passion for delivering quality service, we want to hear from you! **About arenaflex:** arenaflex is a leading e-commerce company that revolutionized the way people shop and receive their packages. Our mission is to provide a convenient and hassle-free experience for our customers, and we're looking for talented individuals like you to join our team. With a focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to start or continue your career. **Key Responsibilities:** As an Experienced Customer Service Associate, you will be responsible for: * Receiving, picking, and stowing customer orders, processing returns, and preparing for delivery * Assisting customers with questions and resolving issues in a timely and professional manner * Maintaining a clean, safe, and organized workspace, adhering to arenaflex's high standards * Managing responsibilities for a Locker location, including opening and closing site * Utilizing technology like smartphones and handheld devices to sort, scan, and prepare orders * Receiving truck deliveries and ensuring timely processing **Requirements:** To be successful in this role, you will need to: * Be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines * Possess excellent communication and interpersonal skills, with a focus on delivering exceptional customer service * Be able to perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation * Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation * Use carts, dollies, hand trucks, and other gear to move items around * Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week **What it's like to work at arenaflex:** * Safety: Your safety is our top priority, and we provide a safe working environment with protective gear and regular safety checks. * Surroundings: You'll be working in a comfortable, climate-controlled environment with minimal noise levels. * Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages. * Temperature: Our Locker locations are in comfortable, climate-controlled environments. * Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required, and protective safety footwear are required in select business units. **Why you'll love working at arenaflex:** * Schedule flexibility: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed. * Shift options: Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends. * Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). * State-of-the-art facilities: We have modern warehouses that are clean and well-organized. * Safety: Your safety is important to us, so we provide protective gear and regular safety checks. * Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups. * Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world. * New skills: Depending on the role and location, you'll learn how to use the latest arenaflex technology – including handheld devices and robotics. * Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more. * Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. **How to get started:** If you're ready to join the arenaflex team and start delivering exceptional customer service, apply now! If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/. Apply for this job