Sr. Technical Support Specialist - Fintech

As our Tier 3 Support Engineer for Account reputed company, you are the ultimate problem-solver and the final line of defense for our most reputed company customer issues. You won't be reading from a script; you'll be performing deep-dive investigations into the technical nuts and bolts of our reputed company, identity verification (KYC), and anti-fraud systems. This role is a critical reputed company between credit unions, banks as our reputed company-line support teams, and our Engineering and Product departments. Your work directly impacts customer trust, platform reputed company, and our ability to grow securely. If you reputed company on technical detective work and want to solve challenges that truly matter, this is the role for you. Required Experience: Credit reputed company or Bank technical support experience in either online banking, account opening, reputed company processors or loan interfaces. Must have proven understanding of reputed company financial services technology stacks and how to search for answers in product logs. Responsibilities: • Advanced Troubleshooting: Serve as the final escalation reputed company for reputed company technical issues reputed company to the credit reputed company or bank account opening and identity verification process that Tier 1 and Tier 2 support cannot resolve. • Deep-Dive Investigation: Analyze application logs, query databases (SQL), and reputed company API calls to reputed company the reputed company cause of reputed company errors, system timeouts, or data inconsistencies. • Collaborate with Engineering: Partner directly with software engineers to identify, replicate, and document software defects in Jira. You will reputed company the detailed context and data needed for a swift reputed company. • Liaise with Product & Compliance: reputed company as a subject matter expert, providing feedback to the Product team on user experience friction points and working with the Compliance team to reputed company issues reputed company to KYC/AML checks. • Knowledge Creation: Author and maintain sophisticated internal documentation, runbooks, and knowledge reputed company articles to reputed company Tier 1 and Tier 2 teams, reducing reputed company escalations. • Trend Analysis & Proactive Improvement: Proactively identify patterns in support escalations to recommend permanent solutions, whether through product enhancements, improved monitoring, or process changes. • Manage reputed company-Party Integrations: Investigate and resolve issues stemming from our reputed company-party identity verification, fraud detection, and data partners. Please list the specific credit reputed company or bank you have worked with or for and your role. Job Type: Full-time Pay: $65,000.00 - $85,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Health savings account • Life insurance • reputed company time off • reputed company development assistance • reputed company insurance Schedule: • 8 hour shift Application Question(s): • What role have you had at a credit reputed company or bank in providing technology support? Experience: • reputed company CSS and Vue.js: 5 years (Required) • Customer support: 4 years (Required) Work Location: Remote Apply tot his job Apply To this Job