Head of Business Operations - Remote

Pearl Health is powering the future of healthcare. We help primary care providers and organizations to deliver quality healthcare to the patients who need it most, when they need it most — and get rewarded for keeping patients healthy. Our technology, services, and financial tools enable better, more proactive care, decrease total cost of care across patient panels, and optimize performance in value-based care models for Traditional Medicare and Medicare Advantage. We are a team of physicians and public health experts (Stanford, Harvard, Mount Sinai), technologists (athenahealth, Amazon, Meta, Flatiron), healthcare innovators (Centivo, Aledade, Stellar, Arcadia), and experienced risk management professionals (CVS/Aetna, Humana, Oscar) who believe that primary care providers are the key to addressing our healthcare system’s biggest challenges. The Senior Manager, Operations at Pearl Health will be a versatile, high-performing executer capable of driving excellence across multiple operational domains. Initially supporting benchmark accuracy, Medicaid enrollment, and MA performance operations, this role offers significant growth potential and exposure to a variety of key initiatives as business needs evolve. The ideal candidate is an exceptional operator who thrives in a fast-paced environment with complex challenges and shifting priorities. Support critical operational initiatives across the business, initially embedded in the benchmark accuracy, beneficiary program enrollment and MA operations engines Manage complex timelines, deliverables, and stakeholder coordination across prospective and retrospective benchmark accuracy workflows Partner with Customer Success to directly engage providers and practice leaders to improve documentation accuracy, patient access to government programs and STARS performance Partner with vendors to streamline workflows and minimize administrative burden Coordinate with internal compliance teams and clinical leadership on accurate documentation guidelines and best practices Identify and rectify inefficiencies in data aggregation, coding workflows, and provider engagement strategies Develop and maintain dashboards tracking key performance indicators Experience managing complex projects with multiple stakeholders ~ Background in healthcare operations or value-based care a plus Outstanding analytical abilities and data-driven decision making Strong stakeholder management skills, including the ability to "manage up" effectively Comfort with ambiguity and ability to create structure in nebulous situations Ability to context-switch rapidly while maintaining high quality standards Bachelor's degree required; advanced degree in business, healthcare administration, or related field a plus – though equivalent work experience equally valued Relevant certifications in project management, healthcare operations, or similar areas beneficial Our definition of diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. We believe all of our colleagues’ points of view are integral to our success, and that inclusion is everyone's responsibility and a cause of beautiful things. Full time employees are also eligible for annual discretionary bonus and equity options. Remote candidates will be considered. Apply tot his job Apply To this Job