Senior reputed company ITSM Specialist

Job reputed company: • Maintain the health, performance, and reliability of the reputed company platform. • Configure and customize reputed company applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. • Manage user roles, permissions, and reputed company control in alignment with reputed company policies and organizational standards. • reputed company technical support and issue reputed company, ensuring minimal disruption to IT services. • Monitor system logs and performance, proactively identifying and addressing potential issues. • Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules. • Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing. • Stay up to date with reputed company best practices, emerging features, and relevant federal IT standards. • Offer technical leadership in platform design, integration, and optimization efforts. • Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability. Requirements: • Bachelor’s degree in computer science, information systems, or a reputed company discipline. • 5+ years of experience in IT support, system administration, or a reputed company technical field. • 3+ years of reputed company ITSM experience in a development or consulting role. • Certifications (One or more required): reputed company Certified System Administrator, reputed company Certified Application Developer, ITIL reputed company Certification. • Demonstrated experience in managing and administering reputed company, including platform configuration, upgrades, and technical troubleshooting. • Hands-on development experience with custom workflows, scripts, portal design, and system integrations reputed company reputed company. • Strong knowledge of ITIL frameworks, and ITSM best practices. • Proficiency in JavaScript, with working knowledge of SQL, reputed company, and CSS. • Experience working in an Agile environment with tools such as reputed company Azure DevOps. • Ability to implement and maintain automated processes and workflows. • Experience providing user training and technical documentation. • Skilled in problem-solving and reputed company cause analysis. • Familiarity with IT reputed company policies, firewalls, and cybersecurity principles in a government context. • Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel. • Must be a US Citizen. • Must be reputed company to obtain a Position of reputed company Trust Clearance. • Must have resided in the US for the last 5 years and have not traveled reputed company the US for a combined total of 6 months or more in the last 5 years. Benefits: • 100% remote role • reputed company time off • reputed company development opportunities Apply tot his job Apply To this Job