[Remote] Solutions Engineer (Technical Delivery & Support)

Note: The job is a remote job and is open to candidates in USA. Humata Health is seeking a technically proficient and results-driven Solutions Engineer (Technical Delivery & Support) to join their Delivery team. In this role, you will be a key customer-facing technical contact, providing expert support and guidance to customer IT and EMR teams while managing critical technical integrations and systems. Responsibilities • Lead end-to-end design and deployment of integrations involving: • 278R EDI transactions (Healthcare Services Review Request for Review and Response) • 275 EDI document management workflows for supporting documentation • RESTful APIs for synchronous data exchange with EHR, payer, and third-party systems • File-based integrations (e.g., SFTP transfers for batched document exchange) • Design, build, and optimize data mapping schemas between customer systems and Humata Health platforms, including: • EDI X12 to internal data models • 278R loops (2000E, 2010EA, 2010EB) to API payload formats • Mapping HL7 or custom EMR data structures to internal workflows • Manage B2B VPN tunnels, IP whitelisting, and security credential provisioning (SSL certificates, mutual TLS), ensuring secure and compliant data transmission • Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad • Build SQL scripts for: • Data migration pre-validation and post-migration audits • Live data integrity checks across systems • Root cause analysis of data mismatches and failed transactions • Use packet tracing and VPN diagnostic tools (Wireshark, tcpdump) to debug connectivity issues • Develop automated test scripts for integration validation (e.g., Postman Collections with Newman CLI) • Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios (timeouts, schema validation failures, etc.) • Create and maintain sequence diagrams, data flow diagrams, and API schema documentation for all integrations • Document VPN configurations, encryption protocols, and authentication flows (e.g., OAuth 2.0, API key rotation) • Define error handling frameworks across integrations, standardizing error response formats and retry logic • Serve as the technical SME for customer IT teams, providing guidance on: • EMR system connectivity (Epic, Cerner, Athenahealth, etc.) • Data normalization for authorization workflows • PHI/PII encryption standards and HIPAA-compliant data handling • Actively contribute to product feedback loops, identifying enhancements to APIs, integration tooling, and internal debugging utilities • Collaborate with engineering teams to design reusable integration frameworks and middleware components (e.g., Mirth Connect channels) Skills • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field • 5–7+ years of hands-on integration engineering, with direct ownership of EDI and API implementations in a healthcare environment • Deep expertise with EDI X12 standards: Specifically 278R transactions: Service Type Codes, Request/Response data flow, segment looping • 275 Attachments for clinical documentation exchange • Advanced SQL proficiency (CTEs, window functions, ETL data validation workflows) • Hands-on experience with interface engines (strong preference for Mirth Connect or comparable platforms) • Expert with REST API protocols, including: Authentication methods (OAuth2, Basic Auth, API keys), API schema validation (JSON Schema, XML Schema Definition - XSD), Rate limiting, pagination, and error handling best practices • Strong familiarity with healthcare IT systems: EMRs like Epic (Interconnect API), Cerner, Athenahealth, Revenue cycle systems, prior authorization systems • Proficient in configuring and troubleshooting B2B VPNs, SSL certificates, mutual TLS, and data encryption protocols (AES-256, SHA-256 hashing) • Experience with network troubleshooting tools (e.g., Wireshark, OpenVPN, tcpdump) • Solid understanding of HIPAA, HITRUST, and data privacy/security compliance frameworks • Comfortable with automation tools for API testing and monitoring (e.g., Postman, Newman, Swagger Inspector) • Experience with healthcare prior authorization workflows, utilization management, and revenue cycle operations • Experience building or working with event-driven architectures (e.g., webhook-based notifications, Kafka) • Familiarity with PowerBI, Looker, or equivalent tools for integration health monitoring and reporting • Contributions to technical enablement: reusable Postman collections, internal knowledge bases, data mapping templates • Ability to mentor junior technical implementation specialists • Willingness to travel to customer sites as required (up to 25%) Benefits • Full benefits package including unlimited PTO and 401k program with employer match • Equity through our Employee Stock Option Plan • Bonus-eligible roles Company Overview • Humata Health is an AI-enabled deep clinical integration that creates prior authorizations for payers and providers using AI and automation. It was founded in 2023, and is headquartered in Winter Park, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.humatahealth.com. Company H1B Sponsorship • Humata Health has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job