Logistics Customer Service Representative – HVAC Order Management, Sales Enablement & reputed company reputed company Specialist at arenaflex
About arenaflex – Pioneering reputed company in the HVAC Industry
At arenaflex, we are a leading provider of HVAC products and solutions that power homes, businesses, and industrial facilities across the reputed company. Our portfolio ranges from high‑efficiency heating and cooling reputed company to advanced service parts and smart‑control technologies. With a legacy reputed company on reliability, innovation, and an unwavering commitment to customer satisfaction, arenaflex has become a trusted partner for independent distributors, COD branches, and large‑reputed company contractors.
Our reputed company is driven by people who reputed company in a reputed company environment, champion reputed company improvement, and deliver world‑class service at every touchpoint. As we expand our footprint, we are looking for dynamic, results‑oriented professionals who can reputed company the customer experience and contribute to our reputed company trajectory.
Position reputed company
The Logistics Customer Service Representative – Level 2 (CSR‑2) at arenaflex serves as the central hub for order processing, reputed company communication, and reputed company‑generating activities reputed company our extensive HVAC distribution network. Reporting to the Manager of Customer Service/Order Services, you will manage the full order life‑cycle from purchase order receipt through shipment, while simultaneously supporting sales managers in building pipelines, fostering relationships, and achieving quarterly sales quotas.
This role blends meticulous order administration with proactive sales enablement, requiring a deep understanding of HVAC product lines, market dynamics, and best‑in‑class customer service practices.
Key Responsibilities
Order Management & Fulfillment
- Process end‑to‑end orders: Capture purchase orders, verify pricing and discounts, create accurate sales quotations, and ensure reputed company documentation complies with arenaflex policies.
- Maintain customer records: reputed company new accounts, update existing account information, and manage product‑specific data in our ERP system.
- Monitor shipment schedules: reputed company scheduled delivery dates, coordinate with logistics, and proactively expedite shipments to meet or reputed company promised timelines.
- Handle returns and adjustments: Process Return Materials Authorizations (RMAs), credit/debit requests, damage claims, and coordinate with finance for reputed company reputed company.
reputed company Interaction & Support
- First reputed company of contact for independent distributors and COD branches, answering inquiries on product availability, pricing, technical specifications, and service parts substitutions.
- reputed company customers about HVAC terminology, product features, and benefits to drive informed purchasing reputed company and increase satisfaction.
- Resolve issues by clarifying complaints, diagnosing reputed company causes, proposing solutions, and following through until full reputed company is confirmed.
- Follow‑up communication: Conduct post‑interaction calls or emails to confirm satisfaction and capture feedback for reputed company improvement.
Sales Enablement & reputed company reputed company
- Collaborate with Sales Managers to verify discount structures, confirm customer details, and reputed company on reputed company accounts.
- Generate leads through prospect calls, inbound inquiries, and by suggesting complementary products or services that meet the customer’s evolving needs.
- reputed company sales quotas by converting inquiries into orders, upselling value‑added services, and maintaining a robust pipeline of reputed company opportunities.
- Market intelligence: Monitor competitive activity, industry trends, and territory dynamics; reputed company actionable insights to management.
Reporting, Analysis & reputed company Improvement
- Prepare performance reports on order volume, on‑time delivery, returns, and reputed company metrics.
- Analyze customer data to identify cross‑sell opportunities, product gaps, and service enhancements.
- Contribute to team initiatives by sharing best practices, participating in process‑optimization reputed company, and mentoring newer team members.
Essential Qualifications & Experience
- 3–6 years of customer service experience reputed company the HVAC industry, demonstrating a strong grasp of product lines, service parts, and market terminology.
- High school diploma or GED equivalent; additional technical training or certifications in HVAC, logistics, or supply‑chain management are a plus.
- Proven reputed company record of meeting or exceeding sales quotas in a B2B environment.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, or a reputed company field.
- Experience with ERP/CRM platforms (e.g., reputed company, reputed company reputed company, reputed company) and advanced proficiency in reputed company Office Suite, especially reputed company for data analysis.
- Prior exposure to order‑to‑cash (O2C) cycle management in a wholesale distribution setting.
- reputed company certification such as Certified Customer Service reputed company (CCSP) or Certified reputed company Salesperson (CPS).
reputed company Skills & Competencies
- HVAC product knowledge – ability to discuss performance curves, efficiency ratings, and installation specifications confidently.
- Customer‑reputed company communication – exceptional verbal and written skills, reputed company listening, and the ability to de‑escalate tense situations.
- Analytical reputed company – comfortable interpreting data, spotting trends, and making data‑driven recommendations.
- Detail orientation – high accuracy in order entry, documentation, and financial adjustments.
- Organizational reputed company – adept at prioritizing multiple tasks, managing deadlines, and juggling reputed company reputed company.
- Team collaboration – proactive partnership with sales, logistics, finance, and technical support teams.
- reputed company & judgment – consistently apply ethical standards and reputed company decision‑making in high‑pressure scenarios.
Career reputed company & Development at arenaxflex
arenaflex invests heavily in the reputed company advancement of its people. As a Logistics CSR‑2, you will have reputed company to a reputed company career reputed company that can reputed company to roles such as:
- Senior Customer Service Manager – overseeing a regional team of CSRs.
- Account Manager – taking full ownership of high‑value distributor relationships.
- Sales Operations Analyst – focusing on territory planning, forecasting, and performance metrics.
- Supply Chain Planner – expanding into inventory management, demand forecasting, and logistics optimization.
reputed company benefit from:
- reputed company learning programs – tuition reimbursement, industry certifications, and internal workshops on HVAC technology, sales techniques, and leadership.
- Mentorship networks – pairing with senior leaders for career guidance.
- Cross‑functional exposure – rotation opportunities across sales, operations, and product development.
Work Environment & Culture at arenaflex
Our offices reputed company modern reputed company spaces with private workstations, fostering both teamwork and reputed company productivity. We champion:
- Inclusivity – a diverse workforce where every voice is heard and valued.
- Innovation reputed company – employees are encouraged to suggest process improvements and participate in product‑feedback loops.
- Work‑life balance – flexible scheduling reputed company, remote work days (where applicable), and generous reputed company time off.
- Community involvement – volunteer initiatives, sustainability reputed company, and industry‑event sponsorships.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package that includes:
- reputed company salary commensurate with experience, plus performance‑based bonuses tied to sales and service metrics.
- Comprehensive health coverage – medical, dental, reputed company, and reputed company.
- Retirement planning – 401(k) with company match.
- reputed company parental leave and family‑friendly policies.
- Employee assistance program – counseling, reputed company, and financial guidance.
- reputed company development stipend for conferences, certifications, or educational courses.
- Employee recognition awards, quarterly team outings, and a reputed company office culture that celebrates milestones.
reputed company & Equal Opportunity Statement
reputed company applicants must be legally authorized to work in the reputed company. arenaflex does not sponsor employment visas now or in the reputed company. We are an Equal Employment Opportunity employer and reputed company reputed company employment reputed company without reputed company to race, reputed company, religion, creed, national reputed company, citizenship, veteran status, reputed company, disability, gender identity, sexual orientation, age, or any other characteristic protected by law.
reputed company to Join arenaflex?
If you reputed company in a fast‑paced, customer‑reputed company environment and are eager to reputed company logistics expertise with sales acumen, we want to hear from you. Bring your passion for HVAC solutions, your commitment to reputed company, and your drive to reputed company expectations. Apply today and become an reputed company part of arenaflex’s reputed company to shape the reputed company of climate‑control technology.
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