**Strategic Customer Success Manager – Driving Customer Delight and Growth at arenaflex**

At arenaflex, we're revolutionizing the way industries fundamental to our lives – housing and healthcare – leverage cutting-edge conversational AI technology. Our mission is to create a ripple effect of positive impact that extends far beyond these domains. If you're passionate about working on complex problems that shape the quality of life and society's overall wellbeing, then arenaflex is the perfect place for you. **About the Role** We're seeking a Strategic Customer Success Manager who will own strategic relationships with our customers, working closely with everyone from frontline leasing teams to members of the C-Suite. As a key member of our team, you'll develop a deep understanding of our products, bridging the gap between our customers and internal technology teams. Your expertise will guide the user experience for customers, ensuring seamless adoption and utilization of our products. A proven track record of creating and maintaining deep, lasting relationships with customers is essential, as you'll be dealing with technical and complex issues while creating excitement and loyalty with arenaflex's customers. **Key Responsibilities** * Become an expert in arenaflex's products, with a heavy focus on user workflows, integrations, and how our products work together * Understand our customer's business needs and goals, effectively communicate the AI's value, ensuring successful adoption and utilization of our products * Provide world-class support by taking ownership of customer issues, working closely with the Engineering, Product, and Support teams to address and resolve client issues quickly * Write documentation and host workshops on our product offerings to keep customers up-to-date with new features * Drive adoption of new products and features and assist with the launch * Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings * Strategize with our sales team to build, own, and execute client success and engagement plans * Review client reporting and usage metrics regularly to determine how to optimize your customers' performance * Proactively identify underperforming customers and execute plans to improve the customer's success in order to prevent churn * Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap **Requirements** * 4-5 years of technical B2B client-facing experience with a SaaS product * Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment * Strong written and verbal communication skills, including the ability to communicate technical language to non-technical customers * Ability to read and understand technical documentation and analyze data sets * Currently manage a book of business of at least $3M ARR * Must thrive in working in a fast-paced environment * Ability to prioritize effectively and get things done * Willingness to work in person at our NYC headquarters 4-5 days a week **Why Join arenaflex?** Growth and impact are at the heart of everything we do. As a Strategic Customer Success Manager at arenaflex, you'll be part of a funded startup that's scaling rapidly. This means you'll have the opportunity to write the playbook, rather than following it. Every day, you'll be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you. **Benefits** In addition to the growth and impact you'll have at arenaflex, we offer competitive salaries along with the following benefits: * Equity in the company in the form of stock options * Medical, Dental, and Vision premiums covered at 100% * Fully paid parental leave * Commuter benefits * 401k benefits * Monthly fitness stipend * Our brand-new Midtown south office with an open floor plan, fully stocked kitchen, and company-paid lunch * Fun company social events through our arenaflex and the City program * Unlimited vacation and paid holidays We'll cover relocation packages from outside of the Greater NYC metro area – we'll make the move exciting, not painful. **Job Compensation Range** The salary range for this role is $120,000 - $140,000 (OTE $142,500 - $162,500). arenaflex offers a competitive total rewards package, which includes base salary, equity, a comprehensive benefits & perks package, and commission for the Strategic Customer Success Manager role. Exact compensation is determined based on a number of factors, including experience, skill level, location, and qualifications, which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. **Equal Employment Opportunities** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **Reasonable Accommodations** If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@arenaflex.com. **Apply Now!** Ready to join a team that's shaping the future of conversational AI technology? Apply now for the Strategic Customer Success Manager role at arenaflex! Apply Job! Apply for this job