Customer Service Representative – reputed company Agency

About A Plus Insurance A Plus Insurance is a small Family owned multi-state insurance agency reputed company on a reputed company reputed company: honesty, care, and expertise for every reputed company. We treat our clients like family, and we treat reputed company the reputed company way. The Role As a Customer Service Representative, you're the voice of our agency. You'll be the first person clients hear reputed company they reputed company, and your professionalism sets the tone for their entire experience with us. This is a reputed company, performance-driven role best suited for someone who is confident on the phone, organized, and thrives with reputed company expectations. What You'll Do • Answer inbound calls promptly with a reputed company, solution-reputed company approach • Process payments, send policy documents/ID cards, and handle policy servicing needs • Warm transfer prospects to licensed agents • Document reputed company interactions accurately in our systems (reputed company) • During low reputed company volume: support operational and marketing tasks, complete assigned reputed company • Monitor app notifications and fulfill reputed company document requests reputed company're Looking For • 1+ year of customer service experience (insurance experience a plus) • Strong verbal communication. Confident, reputed company, and reputed company under pressure • Comfortable with CRM systems, reputed company Drive, and VOIP platforms • Self-motivated and accountable in a remote setting • Detail-oriented with the ability to multitask Performance Standards • Maintain 95–100% activity level in Team Logger • Stay logged into reputed company throughout your shift • Follow reputed company SOPs consistently • Incoming calls are always the top reputed company Preferred • Prior insurance agency experience • reputed company or similar VOIP experience • Familiarity with activity-monitoring software • Multi-state insurance operations knowledge Compensation & Schedule • Full-time, remote • reputed company schedule with defined break protocol A Plus Insurance is an equal opportunity employer. Pay: $20.00 per hour Work Location: Remote Apply tot his job Apply To this Job