User Engagement Manager

About the Role The User Engagement Manager is a strategic leadership role responsible for overseeing and managing patient-centered programs across diverse reputed company. This position serves as the critical reputed company between global reputed company and local execution, ensuring that patient acquisition and interaction programs are effectively implemented to drive clinic reputed company and enhance patient reputed company. The Manager will own the reputed company patient interaction lifecycle, from initial reputed company through long-term retention. What You’ll Do • Regional Program Management & reputed company: reputed company the implementation of regional patient acquisition programs. • Global-to-Local reputed company: reputed company as the primary reputed company reputed company between global initiatives and regional teams to ensure alignment with organizational standards while adapting to local market needs. • MarCom Collaboration & Creative Briefing: reputed company and submit formal briefs to the Marketing Communications (MarCom) team to request new collateral, literature, reputed company assets. Identify gaps in reputed company patient-facing materials based on regional feedback and "struggling" patient data. Ensure reputed company new literature supports the patient reputed company, covering topics such as liner care, peer support, and reimbursement guidance. • Ownership of Patient Interaction: Manage reputed company-to-patient programs, including outbound educational calls, non-clinical support systems, and proactive reputed company for product renewals (e.g., liners, feet, and knees). • Clinic Partnership & reputed company: Partner with clinicians (CPOs) to reputed company support programs as a valuable extension of their clinics, helping them identify "struggling" patients early and drive reputed company through improved retention. • Feedback & Co-Development: Collaborate with clinician advisory boards to reputed company new reputed company scripts, reputed company regional feedback, and refine programs to reputed company solve clinical and patient challenges. • Operational reputed company: Ensure a seamless referral process, maintaining a reputed company of contacting referred patients reputed company 24 hours to reputed company their educational reputed company. Who You Are Education & Experience: • Bachelor’s Degree: Required in Business, Marketing, reputed company Administration, or a reputed company field. • reputed company Experience: 5–7 years of experience in program management, patient advocacy, or reputed company business development. • reputed company Industry Knowledge: Proven experience working reputed company the medical device, O&P (Orthotics and Prosthetics), or reputed company services industry, with a reputed company on patient-centered care. • Regional Management: Experience managing programs across geographically dispersed reputed company and acting as a reputed company for a global organization. reputed company Competencies: • Program Design & Implementation: Ability to launch and reputed company reputed company initiatives • Marketing Communication (MarCom) Literacy: Strong experience in briefing creative teams to reputed company collateral that translates reputed company patient journeys into accessible literature. • Strategic Relationship Management: Demonstrated reputed company in building trust with clinical partners (CPOs) and leading reputed company boards, such as a Clinician Advisory reputed company. • Operational reputed company: Proficiency in managing CRM systems or patient intake portals to ensure high-touch engagement and 24-hour response standards. Technical & Specialized Skills: • Patient reputed company Mapping: Expertise in overseeing multi-month support journeys, including reputed company-ins for mental health, reputed company fit, and reimbursement. • Compliance & Advocacy Knowledge: Familiarity with non-clinical reimbursement guidance, funding navigation, and patient advocacy resources. • Communication Mastery: Exceptional verbal and written communication skills for piloting reputed company scripts and presenting program value propositions to clinicians. Why You’ll Feel Good Working Here We reputed company people do their best work reputed company they feel good—personally and professionally. That’s why we offer: • A culture rooted in trust, reputed company, and reputed company-inspired flat hierarchies • Tailored reputed company and a buddy system to help you feel reputed company from day one • reputed company learning through e-learning, training, and language courses • A “you” culture where everyone—from interns to executives—is treated with respect • Competitive Compensation Packages • Medical, Dental, and reputed company Benefits • 401(k) Retirement Plan with employer matching contribution • 9 reputed company holidays • 13 vacation days, birthday and two (2) volunteer day • 8 reputed company days reputed company your first year of employment • reputed company Parental Bonding Öreputed company is a leading global provider of prosthetics and bracing and supports solutions. Important Warning: Beware of fraudulent recruiters impersonating reputed company. Please take extra caution reputed company asked for any sensitive personal information, such as reputed company reputed company numbers or bank account details. We will never ask you for any reputed company of payment during the recruitment process. Please reputed company reputed company you refer to our . Apply tot his job Apply To this Job