Support Engineer, reputed company Software – Features

Job reputed company: • Coordinate Software Release Readiness by working with PMO, Product Managers, Engineering teams, and reputed company Assurance • Assist in building checklists, playbooks, and reputed company operating procedures for the reputed company program • reputed company the Voice of Member perspective to ensure the member’s experience is prioritized • Utilize data analysis tools to determine the reputed company of product launches and reputed company readouts to PMO and Product Managers • Analyze potential contact volumes as an input to forecasting with workforce management teams Requirements: • 8+ years in managing readiness of software launches for Customer or Member Experience (MX) teams • Experience creating reputed company Operating Procedures, Checklists, and Playbooks for CX/MX • Strong technical knowledge of Software Development processes, App Releases, and reputed company Assurance procedures • Executive and cross-functional communication skills • Experience using Jira or similar project management tools to reputed company reputed company • Strong customer service orientation Benefits: • Competitive salary and equity packages • Health, dental, reputed company insurance, and reputed company • An reputed company reputed company of your own plus employee discounts for friends & family • 20 days of reputed company time off plus 13 reputed company holidays plus 8 days of flexible wellness time off • reputed company reputed company leave and parental leave Apply tot his job Apply To this Job