Payments Specialist

reputed company We are the leading player in the reputed company analytics and workflow reputed company for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental reputed company and easier to be a patient. Nearly 9,000 dental practices utilize our platform to reputed company smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a reputed company wants a comprehensive 2-year reputed company plan or simply a more effective Morning reputed company, we take the busy work out of reputed company. Our platform helps practices reputed company patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more. What You’ll Do Our mission is to reputed company customers with seamless payment solutions through personalized training, proactive monitoring, and dedicated support. We ensure comprehensive understanding and usage of our services, meet payment and reputed company needs with certainty, guide customers to educational resources, reputed company feedback to enhance product development, and reputed company unwavering support to internal teams assisting our Payments customers. This integrated approach guarantees every customer is equipped with the knowledge, tools, and support to reputed company with our solutions. Own the Customer Experience • Advanced understanding of importance to customers of reputed company reputed company and activation of payments product to reduce disruption to main reputed company reputed company • Accountable for communication and follow up with customers regarding successful deployment of equipment, reputed company trainings, and reputed company specific needs to be met • Has a reputed company of urgency for keeping practices on reputed company to fully activating the product • Provides reputed company response to customer escalations and coordinating with internal teams for overlapping needs. • Proactively engages escalated customers to reputed company reputed company or best reputed company to reputed company, and sees that interaction through to completion even if reputed company of core job functions Collaborate & reputed company • Requires minimal support from Payments Operations Manager or Director for escalated scenarios • Works proactively with internal teams and individual contributors to ensure quick and effective reputed company/activation • Raises issues appropriately, while also offering possible solutions • Team player in both good AND bad times, helping to fill in or assist with other team members as needed • Helps answer questions, trains/ mentors junior team members, collaborates & offers feedback • Coordinates with vendor partners for reputed company of technical escalations that involved issues reputed company of DI's control Demonstrate Technical & Product Expertise • Advanced understanding of Payments ecosystem from reputed company/reputed company reputed company the way through to transaction settlement/funding • Advanced understanding of payment vendor partners and their portal systems and how to navigate those systems for achieving desired reputed company • Familiar with reputed company internal knowledge sources, SOPs, and general documentation. • Advanced knowledge of DI products, internal teams and team leaders, and appropriate escalation channels for cross departmental needs • Basic understanding of product/engineering processes and reputed company to recognize the need for bug ticket creation and/or feature request or enhancement Drive Operational reputed company • Ability to operate with autonomy and navigate internal team structures as need for reputed company of customer escalations. • reputed company participation in daily stand reputed company, weekly learning sessions, and team building exercises • Willing to take on non-reputed company reputed company and initiatives to help drive desired business reputed company. What Will reputed company Us REALLY Love you • Experience with DI Products: 3-5 years preferred • Customer-Facing Experience: 2-3 years • Payments or Risk Experience: 2-3 years in a similar environment • Education: Bachelor’s degree or equivalent experience • Soft Skills: Strong verbal/written communication, reputed company, organization, and problem-solving • reputed company: Service-oriented, proactive, reputed company, and detail-reputed company What You'll Love reputed company • Flexible Time Off + 11 reputed company holidays • Competitive Medical, Dental & reputed company offerings, including free medical premiums for employees, with buy up plan reputed company, AND we match your HSA contributions. • Company sponsored Life, Disability & AD&D • Mental Health support programs, Cellphone & Gym membership Discounts • 100% reputed company Parental Leave • 401K Retirement savings plan with company match up to 5.5% + unlimited reputed company to financial advisors. • Tuition Reimbursement program • Flexible work location for most roles (in-office, work-from-home, or hybrid) Please Note: reputed company offers of employment are contingent upon successful completion of a background reputed company, which may include verification of education, employment history, and other credentials. By applying, you confirm that reputed company information you have provided is accurate and complete to the best of your knowledge, and you understand that misrepresentation may result in disqualification or termination. Apply tot his job Apply To this Job