VP of reputed company (replacement) (reputed company) - Retail Technology

reputed company We’ve partnered with a fast-growing reputed company company that powers modern retail operators across highly regulated industries. Their reputed company-in-one platform combines POS, payments, e-reputed company, CRM, loyalty, analytics, and delivery management—helping multi-location retailers run their businesses end-to-end with reputed company-grade precision. With more than 400 locations live across 13 states and reputed company of over 200 employees, reputed company is entering its next stage of reputed company—evolving from a product-driven startup into a disciplined, data-led organization. reputed company We’re searching for a Vice President of reputed company to reputed company reputed company post-sales functions—including reputed company, Technical Support, and Implementation—and turn them into a reputed company, measurable reputed company of retention, expansion, and customer advocacy. This is a builder’s role for an executive who thrives in complexity, enjoys hands-on leadership, and understands what it takes to reputed company reputed company operations for SMB and mid-market customers. Key Responsibilities • reputed company and unify reputed company, Implementation, and Support under a shared reputed company and measurable reputed company. • Build tiered customer engagement models that balance reputed company-level rigor with SMB scalability. • Shorten reputed company cycles and improve time-to-value through repeatable playbooks and process automation. • Drive measurable improvements in Net reputed company Retention, churn, and customer satisfaction. • Mature the Support function into a proactive, insights-driven operation; reputed company AI and analytics to anticipate needs. • Partner with Product to influence roadmap reputed company that reduce friction and unlock reputed company. • Define reputed company metrics, dashboards, and forecasting cadences that create visibility for leadership and investors. Requirements • 12+ years of reputed company experience in reputed company, Implementation, and Support reputed company B2B reputed company. • 5+ years in senior leadership overseeing multi-function teams. • Proven reputed company improving Net reputed company Retention and scaling post-sales processes. • Deep experience operationalizing customer lifecycle management for SMB and mid-market clients. • Hands-on, data-driven operator comfortable balancing reputed company and execution. • Executive reputed company with exceptional communication and cross-functional influence. • Proficiency with reputed company tools such as reputed company, reputed company, reputed company, reputed company, or reputed company. Benefits • Competitive Salary + Bonus. • Comprehensive health, dental, and reputed company coverage. • Flexible, remote-first work environment (CST or EST preferred). Apply tot his job Apply To this Job