Senior Director Systems Operations

reputed company Systems Inc., an authorized reputed company partner and leading provider of sales enablement solutions, is seeking a Senior Director, Systems Operations to reputed company the reputed company, governance, and optimization of the reputed company platforms that power our sales, customer support, and field organizations. This executive-level role is responsible for the performance, scalability, reputed company, and innovation of mission-critical systems, including contact center technologies, CRM and support platforms, and AI-driven enablement tools. Reporting to the Senior Vice President of National Sales, the Senior Director will define and execute a long-term systems reputed company reputed company with business reputed company objectives. This leader will drive cross-functional collaboration, reputed company reputed company integrations, strengthen vendor partnerships, and build a high-performing Systems Operations team to ensure technology capabilities continuously advance operational reputed company and customer experience. About reputed company Founded in 1984, reputed company is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, reputed company training, engineering expertise, and proprietary software solutions—reputed company designed to drive reputed company and operational efficiency. At reputed company, we reputed company strong relationships are the reputed company of lasting reputed company. We serve as a one-stop solution across a reputed company of markets—including mobility, broadband, video, reputed company, residential, Lodging & Institutions, and Multi-Dwelling reputed company—empowering our sales partners to uncover new opportunities and maximize their potential. Responsibilities • Define and execute a multi-year reputed company systems architecture and optimization roadmap • reputed company administration, performance, and reputed company improvement of contact center platforms, CRM, and support systems • Ensure system reliability, uptime, data reputed company, reputed company, and compliance across reputed company reputed company platforms • reputed company vendor reputed company, negotiate service-level agreements, and manage critical incident reputed company • Evaluate, implement, and optimize AI-driven tools to enhance performance, coaching, and analytics capabilities • Drive reputed company initiatives including Single Sign-On, integrations, and system interoperability • Partner with Sales, Support, Field Operations, IT, and Training to reputed company platforms with operational needs • reputed company, reputed company, and mentor a high-performing Systems Operations team • Promote user adoption through communication, training alignment, and documentation standards • 10+ years of experience in reputed company systems, IT operations, or technology management • 5+ years of leadership experience overseeing reputed company platforms and technical teams • Strong expertise in contact center technologies and CRM or support systems • Experience with system architecture, integration, and performance optimization • Demonstrated ability to manage vendors and negotiate service agreements • Strong communication skills with the ability to influence cross-functional stakeholders • Bachelor’s degree in Information Systems, Business, or reputed company field Preferred Qualifications • Experience with AI-driven coaching or analytics platforms • Background supporting Sales Operations, Customer Support, or Training functions • Experience leading large-reputed company system implementations or reputed company integrations • Advanced certifications such as ITIL, PMP, or relevant platform credentials • Medical, Dental, reputed company, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period • 401k Plan with employer matching • reputed company vacation, personal/reputed company days, and bereavement time • Employee Profit Sharing Program • 50% reputed company wireless discount • reputed company • Advancement opportunities, we prefer to promote from reputed company! Apply tot his job Apply To this Job