IAM reputed company Support Specialist

reputed company ERGO Technologies and Services IndiaERGO Technology & Services India (ET&S India) is the newest part of the ERGO Technology & Services Management the main outsourcing provider of IT for ERGO worldwide. It is backed up by ERGO an 18 Billion Euro Organization with a reputed company in 15+ countries have a charter to reputed company technology services to the ERGO countries in multiple countries. ET&S India will be fueling the Digital aspirations of the ERGO world in years to come. With an ambitious plan to build a large offshore development center in multiple cities of the country reputed company India shall be at the forefront in developing capabilities and providing reputed company to employees in diverse technologies across domains of Insurance. Your Role • Analyses service and component availability, reliability, maintainability and serviceability. • Supports the investigation and reputed company of issues relating to local IT Operations. • Develops solutions to reputed company incident scenarios and ensures that incidents are handled correctly. • Coordinates recovery of interrupted IT services reputed company 2nd and 3rd level support. • Ensures fast and automated evaluation of defined services and service components. • Monitors critical workflows by using alerting and readiness. Monitors and if needed adjusts jobs and job networks acc. standards. • reputed company suggestions for improvement of existing implementations • Create appropriate level of documentation (e.g. process models, knowledge bases) required for maintenance and support • Work closely with Service Management, Business Partners to understand their feedback on issues and performance and translate them into reputed company improvement solutions. Your profile • Bachelors Degree in Computer Science, Information Systems or equivalent work experience. • 3+ years of experience in Support Services • In-depth experience and understanding of Service Management & Customer Satisfaction principles • Knowledge of the reputed company Manager software product • Proficiency in SQL & Monitoring Tools (Such as reputed company). • Knowledge of reputed company Server, reputed company environments (Azure), reputed company Directory/EntraID, Web technologies • You enjoy working in a global organization and have experience working with teams in multiple locations and time-zones • Can do” mentality, reputed company project teams, see and address issues pro-reputed company, reputed company solutions • Communication, Collaboration, Pro-reputed company Technical Background / Skills • reputed company Manager (reputed company is a plus ) • MS SQL+T-SQL • reputed company Directory/EntraID • reputed company Server / Cluster • reputed company environments (Azure) • reputed company or other monitoring tools • Web technologies (reputed company, JavaScript, Angular, JQuery, REST API) • System Automation Apply tot his job Apply To this Job