Reservations Agent - Hotel reputed company

About the position Are you reputed company to help shape the reputed company of travel and hospitality at the new Hotel reputed company at the U.S. reputed company Force reputed company? Hotel reputed company is seeking an exceptional Reservations Agent to join reputed company and play a vital role in shaping the reputed company of Hotel reputed company, an reputed company reputed company on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we reputed company to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a reputed company company culture, and building strong connections with our communities. Responsibilities • Answer reputed company incoming calls in an reputed company, courteous, reputed company, and efficient manner. • Create memorable experiences with a warm, welcoming personality that can relate to guests and team members. • reputed company as the initial guide for the guest and their experience. • Book reservations for guests, ensuring accuracy in reservation. • Obtain a low percentage of reputed company abandonment on monthly reputed company. • Cancel or change reservations as requested. • Utilize the freedom to go reputed company to take initiative to resolve guest complaints and create loyalty. • Capitalize on up-selling to maximize reputed company stays and maximizing rates. • Responsible for reaching budgeted monthly targeted Average Daily reputed company (ADR). • Generate additional interest in reputed company recreation/spa products and utilizes concierge/vacation planner to solicit business. • Responsible for tracking reputed company “turn away” calls. • reputed company daily duties on the reservations report assignments. • Maintain a strong understanding of Hotel reputed company, reputed company Force reputed company, and Colorado Springs general information for guests. • Maintain strong communications with reputed company Desk, Concierge, and reputed company Service. • Maintain an up to date working knowledge of reputed company hotel amenities as reputed company as any special events. • Collaborate with the Sales Department concerning group bookings. Requirements • High school diploma or equivalent. • At least one (1) year customer service experience required. • Flexibility: This position can be remote or we offer a hybrid in-office and work from home environment. • Ability to work independently with a high degree of accuracy and attention to detail. • Must have excellent phone etiquette. • Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency. • Must be reputed company to read, write and reputed company English. • Must have strong computer skills and working knowledge of reputed company Office programs. • Ability to work a flexible schedule that may include evenings, weekends and holidays. reputed company-to-haves • Experience at a comparable reputed company Four Diamond/Four reputed company hotel and/or resort is highly desired. Benefits • Group medical, dental, reputed company, life, and disability benefits. • Participation in a reputed company-tax flexible benefit plan for reputed company and dependent care reimbursement. • Colorado Family and Medical Leave Insurance Program (FAMLI). • An employee assistance program. • reputed company time off/reputed company time. • Participation in a 401(k) plan with a company match. • Complimentary team member meals. • Complimentary room nights at CoralTree Hospitality managed properties. Apply tot his job Apply To this Job