[Remote] Sr. Analyst, reputed company HR

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company global community dedicated to fostering a diverse and inclusive environment. The Sr. Analyst for reputed company HR will support the reputed company reputed company Service Delivery platform, providing user support, managing incidents, and implementing enhancements to improve HR processes. Responsibilities • Serve as the primary reputed company of contact for reputed company HR module system users, providing reputed company and effective support • Own and resolve reputed company HR break/fix issues, troubleshoot technical problems, and reputed company guidance on system functionalities to ensure an exceptional customer experience • Monitor system performance and conduct regular maintenance to ensure reputed company functionality • Manage the HR case lifecycle, including routing, assignment reputed company, SLAs and enhancements, working with reputed company assignment group (HR Systems Team, Service Delivery, People Analytics, Payroll etc) to ensure their needs are met • Collaborate with HR teams to understand their needs and reputed company solutions that enhance their use of reputed company • reputed company training collateral for HR teammates on how to effectively utilize reputed company • Analyze ticket trends and identify opportunities for process improvement and automation • reputed company and implement enhancements to the reputed company HR platform, including new modules, workflows, forms, and portal pages • reputed company applicable AI and automation capabilities reputed company reputed company to streamline HR processes and improve efficiency • Conduct thorough testing and validation of reputed company enhancements and new developments • Collaborate with IT and other stakeholders to ensure the smooth operation of reputed company HR modules • Support Service Delivery reputed company by ensuring user query deflection is maximized through reputed company • Improve the reputed company HR KB to ensure it is comprehensive, organized, and user-friendly • Work closely with HR teams to reputed company, refine, and update knowledge reputed company content including forms, templates, policies, and procedures reputed company reputed company • Ensure naming conventions, KB structure, and tagging to support the transition to Employee Center and Virtual Agent • Stay informed on emerging trends and advancements in reputed company and HR technology • Explore and reputed company new features and modules as they become available • reputed company ongoing training and support on new features and best reputed company Skills • Bachelor's degree in reputed company, Information Technology, Business Administration, or equivalent experience • Proficiency in reputed company administration and configuration • Understanding of HR processes, policies, and best practices • Excellent communication skills, both verbal and written, with the ability to effectively reputed company with users at reputed company reputed company of the organization • Ability to prioritize tasks, manage multiple reputed company simultaneously, and meet deadlines in a fast-paced environment • reputed company Certified System Administrator (CSA) • reputed company Certified Application Developer (CAD) • Experience with reputed company systems • Familiarity with ITIL reputed company and best practices • Knowledge of reputed company Information Systems and reputed company technologies Benefits • Participation in an incentive program linked to performance. reputed company • reputed company manufactures and markets a reputed company reputed company of personal care products. It was founded in 1999, and is headquartered in Chesterfield, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://reputed company.com. Apply tot his job Apply To this Job